Job Description

AREAS OF RESPONSIBILITY
Participates in the development of human resource strategies which are aligned with overall objectives for the hotel
Assists with the development and implementation of human resource strategies for the department
Monitors status regularly and adjusts strategies as appropriate
Assists with the development and implementation of training plans which are aligned with the hotels strategies
Creates a work environment aligned with Radisson's and the hotel brand's culture by conducting management skills training on a regular basis
Conducts management skills training and follows-up with participants to assess utilization of new skills
Maximizes personal and professional productivity
Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly
Fills positions with qualified candidates on a timely basis
Builds and maintains relationships with potential labour sources
Works with managers to identify position requirements
Recruits candidates that demonstrate a good fit with the Radisson/hotel brand culture
Encourages employees to explore new roles within the hotel through personal/professional development
Supports the administration of human resources and benefits issues and ensures adherence to employment related laws
Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.
Maintains all employment records in accordance with the law
Provides Payroll and Benefits with required information for accurate and timely processing of employee information
Work with the Director of Human Resources to coordinate the hotel's response to legal claims regarding the employment relationships
Develops and implements strategies and practices which support employee engagement
Coaches managers on effective ways to motivate employees and maximize employee engagement
Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues
Encourages recognition of employee' contribution by coordinating a hotel-wide recognition programs
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
Keep General Manager promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Hotel to the public

Skills Required