Job Description

Job Title: Human Resources (HR) Executive / Manager - CPaaS Industry

Location: A-41, 3rd Floor Tower C, Iconic Corenthum Tower,Sector 62, Noida, UP-201309

Department: Human Resources

Reports To: Director / CEO

Experience Required: 2-5 years (Executive) / 5-8 years (Manager) in HR, preferably in IT, SaaS, Telecom, or CPaaS industry

Employment Type: Full-time

About the Role:

We are looking for a dynamic and proactive HR Executive/Manager to manage end-to-end human resource functions in a fast-paced CPaaS (Communication Platform as a Service) company. This role will be instrumental in building a strong team, maintaining company culture, and ensuring compliance with HR policies and regulations across our SMS, Voice, WhatsApp API, and enterprise messaging verticals.

Key Responsibilities:

Talent Acquisition & Onboarding:

Handle end-to-end recruitment - sourcing, screening, interviewing, and onboarding

Work closely with department heads to forecast hiring needs and job descriptions

Build strong pipelines of candidates, especially for technical and sales roles in CPaaS

HR Operations:

Maintain employee records, HRMS systems, and compliance documentation

Manage payroll inputs, attendance, leaves, and statutory compliance (PF, ESIC, etc.)

Develop and enforce HR policies, code of conduct, and company handbooks

Employee Engagement & Culture:

Organize employee engagement activities, team-building sessions, and internal events

Handle employee grievances, conflict resolution, and disciplinary actions professionally

Foster a positive work culture aligned with company values and growth mindset

Performance & Learning:

Drive performance appraisal cycles and feedback mechanisms

Identify training needs and coordinate L&D (Learning & Development) activities

Support career growth plans and team development initiatives

Required Skills & Qualifications:

Bachelor's/Master's degree in HR, Business Administration, or a related field

Prior experience in the CPaaS/SaaS/Telecom/IT industry is preferred

Strong knowledge of labor laws, HR processes, and recruitment strategies

Excellent interpersonal, communication, and organizational skills

Familiarity with HRMS tools like Zoho People, GreytHR, Keka, etc.

Ability to multitask and thrive in a fast-paced environment

Preferred Attributes:

Experience in scaling teams during rapid business growth

Exposure to technical recruitment (IT, telecom, software roles)

High emotional intelligence, empathy, and problem-solving skills

Compensation & Benefits:

Competitive Salary + Incentives (based on experience)

Health & Wellness Benefits

Festival Bonuses, Team Outings, and Annual Celebrations

Opportunity to work with a growing and innovative CPaaS brand

Why Join Us


Be part of a future-forward communication tech company

Work with passionate teams in a collaborative and supportive environment

Growth-oriented culture with strong leadership exposure

Opportunity to shape and scale the HR function from the ground up

Job Types: Full-time, Permanent

Pay: ₹19,658.23 - ₹56,252.99 per month

Expected Start Date: 10/08/2025