Job Description

HR Executive - Travel Agency

An

HR Executive in a Travel Agency

manages the complete employee lifecycle while supporting fast-paced operations, seasonal staffing, and sales-driven teams such as tour operations, reservations, ticketing, and sales.

Key Responsibilities1. Recruitment & Staffing

Hiring tour executives, travel consultants, visa officers, drivers, guides & sales staff Managing bulk & seasonal hiring (peak travel months) Coordinating interviews & onboarding

2. Onboarding & Training

Employee induction (company policies, SOPs, product knowledge basics) Coordinating training on destinations, GDS basics, CRM tools & customer handling Maintaining employee records & documents

3. Payroll & Attendance

Attendance tracking (shift-based & field staff) Payroll processing, incentives & sales commissions Leave management & compliance

4. Employee Relations

Handling grievances & conflict resolution Monitoring staff performance & discipline Supporting team motivation during high-pressure seasons

5. Compliance & HR Operations

Ensuring compliance with labor laws Maintaining HR files, contracts & statutory records Exit formalities & final settlements

6. Performance & Incentives

Supporting appraisal processes Designing sales incentives & tour-based bonuses Tracking KPIs for sales & operations teams

Required Skills

Strong communication & coordination skills Knowledge of travel industry roles & seasonality Payroll & labor law basics Multitasking in high-volume environments Familiarity with CRM, HRMS & Excel

Preferred Background

Experience in

Travel Agency / Tour Operator / Hospitality

Understanding of

sales incentives & operations workflow

Ability to manage

field staff + office staff

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off Provident Fund
Work Location: In person