Job Description

About Fezinn Hotel

Fezinn Hotel, a 4-star property under

Fezco Business Ventures

, is known for its premium hospitality, modern amenities, and exceptional guest service. Located at the gateway of Wayanad, Fezinn caters to business, leisure, and family travelers with a strong focus on quality and guest satisfaction.

We are now seeking a highly experienced

General Manager

to lead hotel operations and drive the next phase of growth.

Job Summary

The

General Manager

will be responsible for overseeing all hotel operations -- including front office, housekeeping, F&B, kitchen, sales, and HR -- ensuring superior service, efficient operations, revenue growth, and brand excellence. The ideal candidate must be a strong leader with extensive hospitality experience.

Key Responsibilities

Lead and manage overall hotel operations to ensure exceptional guest experience. Develop and execute operational strategies to improve service quality and profitability. Oversee all departments: Front Office, Housekeeping, F&B, Kitchen, Sales, HR & Administration. Ensure compliance with hotel standards, safety protocols, and service procedures. Monitor daily performance, budgets, financial planning, and cost control. Strengthen corporate and travel partnerships to increase occupancy and revenue. Build and mentor a high-performing team with training and performance evaluations. Handle guest feedback, resolve issues, and maintain high service standards. Coordinate with Fezco management for reporting, planning, and development initiatives. Ensure smooth functioning of events, banquets, and special operations.

Requirements

Bachelor's degree or diploma in Hotel Management (preferred).

Minimum 8-12 years of experience in hotel operations

, with at least

3-5 years in a managerial or senior leadership role

. Strong knowledge of hospitality operations across all departments. Excellent leadership, communication, and decision-making skills. Experience in revenue management, budgeting, and operational planning. Ability to handle pressure, multitask, and drive performance.

Skills Required

Leadership & Team Management Guest Relationship & Service Excellence Revenue & Budget Management Operational Planning Problem-Solving & Crisis Handling Communication & People Skills
Job Type: Full-time

Pay: From ?50,000.00 per month

Benefits:

Paid time off
Work Location: In person