Job Description

Manager - Human Resources

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Job Title

Manager - Human Resources

Function

Human Resources

Reporting to

Regional Human Resources Manager

Location

New Delhi (North Regional Office)

1. Purpose

Lead the Human Resource function in the region by ensuring timely and efficient delivery of HR services as per the defined policies, processes and SLAs

2. Key Responsibilities

Responsibilities

Strategic

Serve as a pivotal member of the HR team responsible for formulating the organization's short-term and long-term HR strategy Build and maintain networks and relationships with Industry Associations/ Forums and other HR Professionals in the region to promote the organization Build and maintain strong relations with government bodies in the region such as Department of Labor, recruitment vendors, industry peers, HR consulting firms, etc.

Financial

Ensure adherence to the regional HR budget

Operational

Build high level of employee engagement and satisfaction in the region Drive the conduct of various employee engagement initiatives like branch/service center/hub visits, one-to-one/ group communication sessions etc in the region Ensure timely handling of employee grievances in the region Drive performance management process in the region and ensure its closure as per timelines Drive the implementation of succession planning practices in the region by identifying successors for critical positions and administering individual development plans for the identified talent Establish an open and responsive communication process in the region by encouraging employees to provide periodic feedback and raise any grievances

HR Operations

Ensure timely inputs are sent to central HR Operations team on various employee related information Ensure adherence to HR policies, processes and SLAs for various HR activities in the region including full and final settlement, maintenance of personnel files, maintaining leave and attendance data, administration of various employee benefit policies etc

Key Result Areas and Key Performance Indicators

S. No.

Key Result Areas

Key Performance Indicators

1.



Adherence to budget



% Adherence to the regional HR budget




2.



Ensure delivery of various HR services to the region



Overall adherence to TATs and timelines for various HR related processes in the region including + Employees onboarding (including joining formalities)
+ Probation/ Confirmation
+ PMS
+ Promotion related processes
+ Employee Grievance redressal
+ Exit formalities
+ Attendance/Payroll
+ HR Operations





% coverage of employees in employee engagement and communication initiatives in the region

3.



Ensure timely response to employee queries in the region



% queries responded within defined timelines and % escalated




4.



Maintenance of MIS and documentation



Timely and accurate maintenance of MIS on recruitment details in terms of recruitment TAT, rejection ratio, interview costs etc




5.



Drive employee morale and engagement in region



Employee Engagement Scores/ Index




Employee feedback on employee engagement and involvement initiatives




6.



Ensure retention of employees



% Attrition (annualized) i.e. (Dismissals + Disability Retirements + Layoffs + Resignations)/(Total headcount at month-end)

% Regretted attrition (i.e. Attrition of identified high performers)/ Retention Rate of identified high performers




7.



Succession Planning



% critical jobs in region with successors identified




* Number of identified successors for whom IDPs have been developed