Job Description

HR Generalist & Operations Assistant

About Us
SupportSages has been the preferred vendor for cloud implementation services to companies of all genres and scales. While primarily being a server management company and having end-to-end knowledge of traditional on-premises and advanced cloud technologies we have evolved into a DevOps Company. Our vision is to be the most loved and happiest organization for the employees, customers, and other stakeholders.

Key Responsibilities

HR Generalist:
1. Recruitment: End-to-end hiring, campus drives, onboarding.
2. Employee Relations: Address concerns, resolve conflicts, promote engagement.
3. Performance Management: Assist appraisals, identify training needs.
4. Training: Coordinate sessions, deliver ISO/soft skills training, assess effectiveness.
5. Compliance & Records: Ensure legal compliance, manage records and reports.
6. Attendance & Leave: Oversee shifts, approve leave, maintain accuracy for payroll.

Operations Assistant:
1. Act as liaison between management and operations.
2. Monitor ticket resolution and workload efficiency.
3. Prepare client performance reports and suggest process improvements.
4. Manage shift planning, utilization (>95%), vendor coordination, and ISO tasks.

What We're Looking For:

Strong communication and HR knowledge. Detail-oriented, multitasking, and responsible. Proficient in English, Excel, and HRMS tools (preferred). Ability to manage confidential data professionally. HR & Operations experience in IT industry will be an added advantage. Preference will be given to candidates residing in Kerala.
What We Offer:

Salary - ₹2.4LPA -
4.2 LPA Growth opportunities ESI, PF & other benefits Qualification: MBA in HR & Operations Experience: 2+ years in the IT sector (career gap acceptable)
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Education:

Master's (Required)
Experience:

Human resources: 2 years (Preferred)
Work Location: In person