Job Description

About Us

Full Potential Solutions (FPS)

is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.


We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

Integrity

- Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

Excellence

- Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

Accountability

- Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

Grace

- Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission

: To create conditions within which people can thrive!


We are looking for a proactive and detail-oriented

Human Resource Generalist

to join our growing team. The HR Generalist will play a key role in supporting a wide range of HR functions, including recruitment, employee relations, compensation and benefits administration, performance management, and compliance.


This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and is passionate about creating a positive and engaging employee experience.

Duties and Responsibilities:

Serve as the first point of contact for employees regarding HR-related inquiries and processes. Assist in the administration of

compensation and benefits programs

, including payroll coordination and HMO enrollment. Maintain and update

employee records

and HR databases in compliance with company policies and data privacy regulations. Support the implementation of

performance management

, training, and employee engagement initiatives. Provide guidance and assistance in handling

employee relations

issues and disciplinary actions. Ensure compliance with

labor laws and internal policies

, escalating issues when necessary. Prepare and maintain HR reports, metrics, and documentation as required. Collaborate with cross-functional teams to promote a positive and inclusive workplace culture.

Qualifications:

Bachelor's degree in

Human Resources Management, Psychology, Business Administration

, or a related field. At least

2-4 years of experience

in a generalist or similar HR role. Strong understanding of

HR processes, labor regulations

, and best practices. Excellent

communication, interpersonal, and organizational skills.

Proficient in

MS Office applications

and familiarity with

HRIS or HR tools

. * High level of professionalism, integrity, and discretion in handling confidential information.