Job Description

Key Responsibilities

1. Business Metrics & Reporting

Track headcount, hiring status, attrition, attendance, and productivity. Review monthly business metrics and share insights with leadership. Monitor cost, overtime, and manpower budget utilisation.

2. Manpower & Recruitment Support

Coordinate with centres to understand staffing needs. Follow up on open positions, interview feedback, and onboarding. Ensure proper documentation and smooth joining process.

3. Performance & Productivity

Support managers in goal-setting and appraisals. Track performance issues and follow improvement plans. Review productivity numbers and report deviations.

4. Process Follow-Up with Business Centres

Ensure all HR processes and SOPs are followed across centres. Review daily/weekly attendance, shift plans, and compliance reports. Follow up on audit findings and ensure timely closure.

5. Employee Relations & Culture

Act as a point of contact for employee concerns. Promote engagement activities, feedback sessions, and culture initiatives. Ensure a positive, supportive work environment.

6. Training & Development

Identify training needs across centres. Track training completion and effectiveness. Support leadership development and skill-building programs.

7. Compliance & Documentation

Ensure adherence to HR policies, statutory norms, and internal guidelines. Maintain updated records and ensure accurate monthly HR inputs.

Key Skills

Strong communication Problem-solving and conflict management Data understanding and reporting Process orientation Stakeholder management
Job Types: Full-time, Permanent

Pay: ₹9,423.79 - ₹30,223.27 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person