Job Description

We are seeking

experienced Functional Support Consultants

in

Finance

,

SCM (Supply Chain Management)

, and

Manufacturing

modules of Microsoft Dynamics 365 Finance & Operations. The selected candidates will work in our

Managed Services team

, providing L2/L3 application support, resolving functional issues, and ensuring smooth system operations for our global clients.

Key Responsibilities

Provide

L2/L3 functional support

for assigned D365 F&O modules - Finance, SCM, and/or Manufacturing. Manage and resolve incidents, service requests, and minor enhancements within agreed SLAs. Perform

root cause analysis

for recurring issues and recommend preventive measures. Collaborate with end users, business stakeholders, and technical teams to troubleshoot and resolve functional problems. Configure and update module-specific settings as per support requirements. Document business requirements for change requests and liaise with development teams for customization. Conduct

system testing

(unit, regression, and UAT) for fixes and enhancements. Ensure all activities are recorded in the ticketing system as per HSO standards. Support deployment activities and provide post-deployment assistance. Deliver end-user training and knowledge transfer sessions when needed.

Requirements

Required Skills & Experience

For Finance Support Consultants:

5-8 years' experience in D365 F&O / AX Finance modules (GL, AP, AR, Bank, Fixed Assets, Budgeting, Project Accounting, Expense Management). Strong finance domain knowledge; professional qualifications (CA/ICWA/CPA) are an advantage.

For SCM Support Consultants:

5-8 years' experience in D365 F&O / AX SCM modules (Procurement & Sourcing, Inventory Management, Sales Order Processing, Warehouse Management, Master Planning). Understanding of end-to-end supply chain processes.

For Manufacturing Support Consultants:

5-8 years' experience in D365 F&O / AX Manufacturing modules (Production Control, BOM, Routes, Shop Floor Control, Resource Scheduling). Good grasp of manufacturing operations and planning processes.

Common Skills:

Experience in

Managed Services / Application Support

environments. Knowledge of

ITIL processes

and experience with ticketing tools. Strong problem-solving, analytical, and communication skills. Microsoft Dynamics 365 F&O certifications preferred.

Education

Bachelor's degree in Commerce, Finance, Engineering, Supply Chain, or related field. Domain-specific certifications or professional qualifications are a plus.

Work Mode & Schedule

Hybrid

- Hyderabad office (3 days onsite, 2 days remote). Regular working hours with flexibility for extended support during high-priority incidents or deployments.

Why Join HSO?

Be part of a

globally recognized Microsoft partner

. Work in a collaborative environment with exposure to

international projects

. Opportunities for

continuous learning and certification

. Competitive compensation and benefits package.

Benefits

Benefits:

Health Insurance

Food Coupons

Gym and Telephone/Internet bill Reimbursement

Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years)

PF

NPS (Optional)

HSO Perks

*

Great Work Culture