Job Description

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We are seeking experienced Functional Support Consultants in Finance, SCM (Supply Chain Management), and Manufacturing modules of Microsoft Dynamics 365 Finance & Operations. The selected candidates will work in our Managed Services team, providing L2/L3 application support, resolving functional issues, and ensuring smooth system operations for our global clients.
Key Responsibilities

• Provide L2/L3 functional support for assigned D365 F&O modules - Finance, SCM, and/or Manufacturing.
• Manage and resolve incidents, service requests, and minor enhancements within agreed SLAs.
• Perform root cause analysis for recurring issues and recommend preventive measures.
• Collaborate with end users, business stakeholders, and technical teams to troubleshoot and resolve functional problems.
• Configure and update module-specific settings as per support requirements.
• Document business requirements for change requests and liaise with development teams for customization.
• Conduct system testing (unit, regression, and UAT) for fixes and enhancements.
• Ensure all activities are recorded in the ticketing system as per HSO standards.
• Support deployment activities and provide post-deployment assistance.
• Deliver end-user training and knowledge transfer sessions when needed.

Requirements:
Required Skills & Experience
For Finance Support Consultants:

• 5-8 years' experience in D365 F&O / AX Finance modules (GL, AP, AR, Bank, Fixed Assets, Budgeting, Project Accounting, Expense Management).
• Strong finance domain knowledge; professional qualifications (CA/ICWA/CPA) are an advantage.

For SCM Support Consultants:

• 5-8 years' experience in D365 F&O / AX SCM modules (Procurement & Sourcing, Inventory Management, Sales Order Processing, Warehouse Management, Master Planning).
• Understanding of end-to-end supply chain processes.

For Manufacturing Support Consultants:

• 5-8 years' experience in D365 F&O / AX Manufacturing modules (Production Control, BOM, Routes, Shop Floor Control, Resource Scheduling).
• Good grasp of manufacturing operations and planning processes.

Common Skills:

• Experience in Managed Services / Application Support environments.
• Knowledge of ITIL processes and experience with ticketing tools.
• Strong problem-solving, analytical, and communication skills.
• Microsoft Dynamics 365 F&O certifications preferred.

Education

• Bachelor's degree in Commerce, Finance, Engineering, Supply Chain, or related field.
• Domain-specific certifications or professional qualifications are a plus.

Work Mode & Schedule

• Hybrid - Hyderabad office (3 days onsite, 2 days remote).
• Regular working hours with flexibility for extended support during high-priority incidents or deployments.

Why Join HSO?

• Be part of a globally recognized Microsoft partner.
• Work in a collaborative environment with exposure to international projects.
• Opportunities for continuous learning and certification.
• Competitive compensation and benefits package.

Benefits:
Benefits:
Health Insurance
Food Coupons
Gym and Telephone/Internet bill Reimbursement
Leave Travel Allowance (can be claimed only twice in a block of FOUR calendar years)
PF
NPS (Optional)
HSO Perks
Great Work Culture