Job Description

HR-Retail / Niche Electronics-Surat-1L
Experience: 6-10 years of HR experience, preferably in retail, FMCG, QSR, or multi-location operations
Role Overview
Company is seeking an experienced HR Manager to lead end-to-end HR operations across 60 retail stores and 24 service centres. This role requires strong hands-on expertise in payroll and statutory compliance, proven experience in managing a large, geographically dispersed workforce, and the ability to partner strategically with business leaders. The incumbent will play a critical role in building scalable HR processes, strengthening employee engagement, and supporting business growth through effective people practices.
Key Result Areas (KRAs)
1. Payroll & Compliance Management

• Ensure accurate and timely payroll processing for store and service centre employees
• Manage statutory compliances including PF, ESIC, PT, LWF, Gratuity, and other applicable labour laws
• Coordinate with payroll vendors and the finance team for reconciliations and audits
• Address payroll-related queries, corrections, and employee grievances
• Ensure zero non-compliance, penalties, or statutory delays across locations
• Maintain statutory registers, records, and compliance documentation

2. End-to-End HR Operations

• Oversee the complete employee lifecycle from hiring to exit
• Manage onboarding, confirmations, transfers, promotions, increments, and separations
• Ensure accurate HR documentation, employee records, and HRIS data
• Standardize and implement HR processes across all stores and service centres

3. Talent Acquisition & Manpower Planning

• Partner with business heads to plan store-wise and centre-wise manpower requirements and ensure sufficient strength is maintained
• Drive bulk hiring for frontline roles and lateral hiring for critical positions
• Engage in setting up efficient process for screening of potential hiring to ensure job-fit for the candidates
• Monitor and reduce time-to-hire and attrition, especially in store operations
• Strengthen employee referral programs and local hiring channels

4. Employee Engagement & Retention

• Design and execute engagement initiatives suitable for frontline, field, and store staff including arranging and managing R&R programs
• Conduct employee engagement surveys, analyze insights, and drive action plans
• Handle employee grievances with a structured, fair, and empathetic approach
• Foster a positive, performance-driven, and disciplined workplace culture

5. Performance Management & People Development

• Drive goal setting, performance reviews, and appraisal cycles
• Coach managers in identifying and developing high-potential employees
• Design and execute basic learning and development initiatives
• Support career progression and succession planning for key roles

6. HR Policy & Governance

• Draft, review, and implement HR policies aligned with business and statutory requirements
• Ensure adherence to company policies including Zero Tolerance, POSH, and Code of Conduct
• Act as the custodian of HR governance, ethics, and compliance

7. Strategic HR & Leadership Support

• Partner with leadership on organization design, productivity improvement, and cost optimization
• Use HR data and dashboards to provide insights on attrition, manpower, and performance trends
• Support business expansion and new store/service centre setups with scalable HR strategies
• Act as a trusted HR advisor to cluster managers and leadership team

8. Team & Stakeholder Management

• Lead, guide, and develop the HR team across regions
• Work closely with store managers, service heads, finance teams, and external consultants
• Ensure consistent and effective HR service delivery across all locations

Qualifications & Experience

• MBA / MSW / PGDM in Human Resources or equivalent
• 6-10 years of HR experience, preferably in retail, FMCG, QSR, or multi-location operations
• Strong hands-on experience in payroll processing and statutory compliances
• Proven capability in managing large frontline workforces across multiple locations
• Sound knowledge of Indian labour laws and HR best practices
• Strong stakeholder management, problem-solving, and communication skills
• Ability to balance operational excellence with strategic HR thinking

Skills Required