Job Description

HR-Retail / Niche Electronics-Surat-1L

Experience:

6-10 years of HR experience, preferably in

retail, FMCG, QSR, or multi-location operations

Role Overview

Company is seeking an experienced

HR Manager

to lead

end-to-end HR operations

across

60 retail stores and 24 service centres

. This role requires strong hands-on expertise in

payroll and statutory compliance

, proven experience in

managing a large, geographically dispersed workforce

, and the ability to partner strategically with business leaders. The incumbent will play a critical role in building scalable HR processes, strengthening employee engagement, and supporting business growth through effective people practices.

Key Result Areas (KRAs)

1. Payroll & Compliance Management

Ensure accurate and timely payroll processing for store and service centre employees Manage statutory compliances including

PF, ESIC, PT, LWF, Gratuity

, and other applicable labour laws Coordinate with payroll vendors and the finance team for reconciliations and audits Address payroll-related queries, corrections, and employee grievances Ensure

zero non-compliance

, penalties, or statutory delays across locations Maintain statutory registers, records, and compliance documentation

2. End-to-End HR Operations

Oversee the complete

employee lifecycle

from hiring to exit Manage onboarding, confirmations, transfers, promotions, increments, and separations Ensure accurate HR documentation, employee records, and HRIS data Standardize and implement HR processes across all stores and service centres

3. Talent Acquisition & Manpower Planning

Partner with business heads to plan

store-wise and centre-wise manpower requirements

and ensure sufficient strength is maintained Drive bulk hiring for frontline roles and lateral hiring for critical positions Engage in setting up efficient process for screening of potential hiring to ensure job-fit for the candidates Monitor and reduce

time-to-hire and attrition

, especially in store operations Strengthen employee referral programs and local hiring channels

4. Employee Engagement & Retention

Design and execute engagement initiatives suitable for frontline, field, and store staff including arranging and managing R&R programs Conduct employee engagement surveys, analyze insights, and drive action plans Handle employee grievances with a structured, fair, and empathetic approach Foster a positive, performance-driven, and disciplined workplace culture

5. Performance Management & People Development

Drive goal setting, performance reviews, and appraisal cycles Coach managers in identifying and developing high-potential employees Design and execute basic learning and development initiatives Support career progression and succession planning for key roles

6. HR Policy & Governance

Draft, review, and implement HR policies aligned with business and statutory requirements Ensure adherence to company policies including

Zero Tolerance, POSH, and Code of Conduct

Act as the custodian of HR governance, ethics, and compliance

7. Strategic HR & Leadership Support

Partner with leadership on

organization design, productivity improvement, and cost optimization

Use HR data and dashboards to provide insights on attrition, manpower, and performance trends Support business expansion and new store/service centre setups with scalable HR strategies Act as a trusted HR advisor to cluster managers and leadership team

8. Team & Stakeholder Management

Lead, guide, and develop the HR team across regions Work closely with store managers, service heads, finance teams, and external consultants Ensure consistent and effective HR service delivery across all locations

Qualifications & Experience

MBA / MSW / PGDM in

Human Resources

or equivalent

6-10 years

of HR experience, preferably in

retail, FMCG, QSR, or multi-location operations

Strong hands-on experience in

payroll processing and statutory compliances

Proven capability in managing

large frontline workforces

across multiple locations Sound knowledge of Indian labour laws and HR best practices Strong stakeholder management, problem-solving, and communication skills Ability to balance

operational excellence with strategic HR thinking