Job Description

Job Summary:

We are seeking a detail-oriented and customer-focused

HRMS Helpdesk Executive

to provide first-line support for all HR systems and processes. This role is critical in ensuring smooth and efficient functioning of the HRMS platform, addressing employee queries, and assisting in system troubleshooting, documentation, and data integrity.

Key Responsibilities:

Serve as the first point of contact for employees regarding HRMS-related queries and issues. Log, categorize, and track all helpdesk tickets using the ticketing system (e.g., ServiceNow, Jira, Freshdesk). Troubleshoot and resolve basic system issues or escalate to the appropriate technical teams or vendor support. Support HR functions with data entry, reporting, and system updates within the HRMS. Assist in onboarding, offboarding, and employee lifecycle data maintenance. Conduct periodic data audits to ensure accuracy and compliance with data privacy policies. Collaborate with HR and IT teams to implement system updates, enhancements, and new features. Create and maintain user guides, FAQs, and process documentation. Provide training and support to end-users on HRMS navigation and features.

Key Requirements:

Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field. 1-3 years of experience in HR operations, helpdesk support, or HRMS-related roles. Familiarity with HRMS platforms (Workday, SAP SuccessFactors, Oracle HCM, etc.) is highly preferred. Strong communication and interpersonal skills. Excellent problem-solving and analytical abilities. Proficient in MS Office Suite, especially Excel. Ability to handle sensitive and confidential information with discretion.

Nice to Have:

Experience working with ticketing systems. Basic understanding of HR policies and procedures. Knowledge of SQL or data analytics tools for reporting.

Why Join Us?

Opportunity to work with a dynamic HR tech environment Collaborative and inclusive workplace culture Exposure to the latest tools in HR and employee experience
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person