Job Description

About the Opportunity Job Type: Permanent
Application Deadline: 26 July 2025

Title Talent Systems Delivery Lead
Department HR Information Systems
Location Gurgaon
Level 7
We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you're part of something bigger.
About your role
The Talent Systems Delivery Owner bridges the gap between product strategy and development through to operationalisation, with responsibility for the product backlog, service performance and sprint and capacity planning. Working closely with the Product Owner, the System Delivery Owner is responsible for managing portfolio level performance with Service Delivery Leads and technical changes with CPO Technology teams. They will identify opportunities for continuous improvement, support management oversight of system performance and implement best practice governance and frameworks to standardise delivery, control and service support across Recruitment, Talent, Learning, DE&I and Skills.
About you
Responsibilities

• Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance.
• Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS.
• Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary.
• Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice.
• Champion the use of technical planning tools to manage and plan capacity against priorities.
• Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options.
• Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities.
• Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements.
• Seek and act on trends in service tickets improving experience for employees and HR.
• Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Support the Talent Product Road Map in partnership with Product owners for other systems within HRIS & technology teams to develop of house governance and consistent approach to manage process and service optimisation.
• Act as an advocate for Talent tools and service delivery activities, representing the team at key forums.
• Be responsible for the end to end measurement of the Talent and Learning experience and use this to inform improvements and strategic direction in partnership with the Product Owner.
• Develop SME expertise across Talent and Learning platforms and strategy and become a trusted advisor to senior stakeholders in the business.

Performance and Quality Management

• Provide regular updates to the Head of HRIS, Business teams and other Product Owners on performance and product deployments of service delivery
• Lead quarterly vendor reviews, RFI/RFPs, risk reviews, audits, release oversight, risk and feature adoption, hold suppliers accountable to high performance and SLAs, and escalating issues.
• Interpret complex business issues and understand the associated functional and technical implications

• Communicate effectively with HR stakeholders and technology partners at different levels.

People Management

• Implement cross skilling and contingency planning
• Development, continuous feedback and mentoring

Project Management

• Forecast and plan project activities, using story points to assess capacity and define practical work packages and sprints.
• Support in the definition and scope of projects with CPO tech, ensuring design and delivery meeting the objectives of stakeholders.
• Oversee the transition system development activities seamlessly to business as usual tasks and production support acceptance.

Experience and Qualifications

• Knowledge of and practical service delivery experience of core HR systems preferably exposure to or a combination of Cornerstone, Workday, Gloat.
• Experience in managing performance of third-party-provided services and vendors
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Strong organizational skills
• Experience of developing and guide junior team members
• Understanding of integration designs and associated system processes
• JIRA and agile methodology.
• Skills to manage system audits and test cycles, providing efficiency and accuracy to support activities

Behavioural

• Ability to manage, assess and prioritize tasks efficiently
• Ability to address complex and competing business challenges
• Manage stakeholders requirements with a focus on helping the articulate and understand rootcauses and outcomes.
• Ability to work at a strategic and tactical level
• Ability to address different audiences with the right level of complexity, language and refinement
• Think from a customer viewpoint and provide a high level of service to internal clients
• Engaged and excited about changing industry practices, design methods, system tools and techniques

Feel rewarded
For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.