Job Description

Purpose:
Toast is a leading provider of an all-in-one restaurant platform. The People Products team is committed to building a scalable HR technology ecosystem that supports the company's rapid growth and enhances employee engagement. The team's mission is to develop scalable, integrated products that contribute to a positive and productive work environment.
The HRIS Analyst will play a crucial role in supporting the Workday platform. This position is ideal for a detail-oriented professional seeking to deepen their Workday expertise by assisting with system configuration, maintaining data integrity, and providing end-user support. The HRIS Analyst will work under the guidance of senior team members, executing on projects and contributing to the operational efficiency of the People team.
Key Responsibilities:

• Workday System Administration: Assist with core system administration tasks, including business process configuration, security group management, and foundational data maintenance across Workday functional areas such as HCM, Benefits, and Payroll.
• Process Improvement and Documentation: Collaborate with senior analysts and cross-functional teams to document and map current and future state business processes. Assist in implementing Workday solutions that drive efficiency and align with organizational goals.
• Release Management Support: Actively lead in the semi-annual Workday release cycle. This includes executing test scripts, documenting new features, and assisting with release readiness activities to ensure a smooth transition.
• Reporting and Data Analysis: Build and modify standard and ad-hoc reports in Workday. Assist with data analysis to provide actionable insights to business stakeholders, supporting data-driven decision-making.
• Data Integrity and Auditing: Perform regular data audits and data cleaning exercises to ensure the integrity and accuracy of employee data within Workday. Assist in managing access controls and system documentation to maintain a clean and compliant environment.
• System Support and Resolution: Investigate and resolve end-user inquiries and issues, providing timely and professional support. Maintain up-to-date system documentation to facilitate knowledge sharing and efficient problem resolution.

Required Qualifications:

• A minimum of four (4) years of hands-on experience in a Workday-focused role, with configuration exposure in at least one functional area (e.g., HCM, Benefits, Payroll).
• Demonstrated experience in building and maintaining Workday reports and a foundational understanding of Workday security.
• Strong technical aptitude with a solid understanding of HR data and business processes.
• The ability to troubleshoot and resolve routine system issues with a proactive and detail-oriented approach.
• Strong written and verbal communication skills, with the ability to collaborate effectively with diverse teams.
• The ability to adapt and respond to rapidly changing business needs and priorities in a dynamic environment.

Preferred Qualifications:

• A Bachelor's degree in a relevant field or an equivalent combination of education and experience.
• Prior experience with ticket management systems such as ServiceNow or similar platforms.

Skills:

• Workday Configuration: Direct experience with Workday system configuration.
• Functional Expertise: Knowledge of Workday modules, including HCM, Absence, and Payroll.
• Data Integrity: Ability to assist with data audits and system maintenance.
• Communication: Clear and concise communication skills for end-user support and stakeholder updates.

AI at Toast
At Toast we're Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at .
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: .
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .
For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.