Job Description

Key Responsibilities:A. Training & Development

Conduct induction programs for new joiners across all sites. Deliver training on grooming standards, hygiene, hospitality behavior, communication skills, safety, and job-specific skills. Provide F&B service training--serving etiquette, table setup, food handling, customer service, etc. Conduct facility management training--cleaning procedures, chemical usage, machine handling, safety SOPs. Prepare training materials, presentations, manuals, and checklists.

B. Skill Assessment & Performance Improvement

Identify training needs through site visits, manager feedback, and performance data. Evaluate skill gaps and create training plans accordingly. Conduct refresher training for underperforming staff. Maintain training attendance, assessment scores, and feedback forms.

C. Compliance & Audit Preparation

Ensure all statutory and client-required training (FSSAI, safety, firefighting) is completed on time. Maintain proper documents for audits: training calendars, attendance sheets, certificates, and photos. Train staff on compliance areas such as F&B hygiene, PPE usage, and safety protocols.

D. Soft Skills & Behavioral Training

Conduct sessions on teamwork, discipline, communication, attitude, and conflict handling. Improve staff professionalism, customer interaction, and service quality. Train supervisors on leadership, shift management, and grievance handling.

E. Coordination & Reporting

Prepare monthly training calendars and share with operations. Coordinate with site managers for training schedules. Maintain a centralized training MIS--site-wise, department-wise, and role-wise. Submit monthly and quarterly training reports to HR and management.

3. Required Skills & Competencies

Strong communication skills in English, Hindi, and local language. Good presentation and public speaking skills. Knowledge of F&B service standards, hygiene norms, and facility housekeeping SOPs. Ability to handle large groups and conduct interactive sessions. Good MS Office skills (PowerPoint, Excel, Word). Strong observation and coaching skills.

4. Qualifications & Experience

Education:

Any Graduate; certification in training or hospitality is an advantage.

Experience:

2-5 years of training experience in F&B, hospitality, housekeeping, facility management, or similar service sectors. Experience in conducting bulk training programs preferred.

5. Work Conditions

Travel to multiple sites for training sessions. Flexible working hours depending on client schedules and operational requirements.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person