Job Description

Major accountabilities:

Support the team in the operational conversion of P&O strategic objectives.

Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.

Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts -Perform user administration tasks (e.g. access management).

Track service requests and troubleshoots - analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.

Support evaluation of the services / processes / continuous improvement in scope.

Contribute to P&O Services projects at country or BU level

Key performance indicators:

P&O Services delivered on time with the right level of quality

Minimum Requirements:

Work Experience:

Operations Management and Execution.

Skills:

Curiosity.

Data Privacy.

Employee Experience, and Employee Onboarding.

HR Operations, HR Service Delivery.

HRIS (Human Resource Management System).

Identity And Access Management (IAM).

Payroll and SDM

Languages:

English.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.