Job Description

This position will:

Lead and manage the full lifecycle of Application Management including system enhancements, support, and maintenance, in adherence to service level agreements Manage the incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling Work directly with business analysts and developers to ensure a good understanding of requirements/ user stories Provide insight, guidance, and review at all levels from architecture to design and code Provide development solutions to meet functional requirements with technologies such as Glide scripting, Jelly script, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow API's Provide supervision and direction to technical team members and staff, while leading the daily Scrum meetings/standups Follow software development life cycle methodology to include development based on business requirements, unit/UAT testing, and change documentation to meet change control requirements Directly engage with the end user on requirements and offer technical direction and insight as needed Excellent analytical and communication skills Work independently and as part of a team with colleagues at all levels Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems Identify best practices and implement them in engagements

Responsibilities:

Manage Application Management support for the ServiceNow HRSD solution Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow HRSD implementation Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap Provide the final technical escalation point for technical teams Review user stories and provide story points to size the user stories Document technical specifications, technical/architectural design documentation Advise business stakeholders on options/ impacts Conduct QA to ensure design is appropriate Manage and lead the development workstream and developers Proactively identify, communicate, mitigate risks, and escalate as needed Review technical requirements, advise on technical solutions, and provide resolution to development/technical issues Provide best practices for development Ability to do development work Lead environment readiness for Testing and Deployment

Partner closely with the broader ServiceNow platform team on impacts to shared platform components, sustainment, and governance processes

Qualifications:

Education:

Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent

Experience:

Minimum 3+ years leading application development teams focused on software delivery, preferably working with global teams Minimum of 7+ years of ServiceNow implementation experience in large complex environments, preferably with ServiceNow RHSD Minimum 11+ years in application development, preferably in health care or related field

Required Qualifications:

Experience leading development teams and applying agile/lean practices Experience in ServiceNow technical design, development, and review with the ability to provide insight, guidance, and review at all levels from architecture to design and code Experience working in a dual-shore model, managing offshore teams, and coordinating with onshore and business teams Demonstrated ability to work in a fast-paced and changing environment with short deadlines Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise Proficient in Agile development and all phases of the Application Development Lifecycle Knowledge and support of ServiceNow upgrade process Strong technical project management and leadership skills Experience with software development support tools (e.g. Jira, Rally, etc.) Certifications + ServiceNow System Administrator (CSA)
+ HR Fundamentals (CIS-HR)
+ HR Implementation
Deep ServiceNow HRSD experience - from a configuration, as well as overall ServiceNow system architecture perspective Deep experience in configuration and development Strong leadership, communication, and consulting skills Ability to drive strategy discussions

Preferred Qualifications:

Master's degree - MBA / MCA / Master's in Software Engineering Certified Scrum Master (CSM) ITIL V3 Expert Certified Experience working with multiple technology platforms

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.