We are hiring for HR Shared Service Position with 2-4 Years of Experience for Hyderabad location.
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Immediate / 2 weeks preferred
Below the jd
2-4 Years Shared service experience preferably in a HR shared service environment, and/or a college degree with a preferred major in Human Resources, Communications or Business.
Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information
Exhibits patience and empathy
Possesses strong problem-solving skills
Actively looks for process improvements
Proficient in managing stakeholders and engaging with employees in a multi-national and diverse HR Shared Service setup.
Proficiency in Workday, ServiceNow, BSwift , Darwin etc.
Resposibilities:
Provides quality service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries
Ability to manage multiple complex issues/tickets and prioritize concurrently.
Deliver live support through chat and phone, ensuring high employee satisfaction.
Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures.
Uphold exceptional KPI standards and internal quality. Possess a service-oriented mindset and Employee experience.
Partner with Tier 2 and 3 teams (different HR functions) to be aware of all the required information to manage the ServiceNow tickets
Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
Provide timely information and/or education for all levels of an Employees on HR issues via ticketing system.
Job Types: Full-time, Permanent
Pay: ₹9,890.57 - ₹36,858.07 per month
Work Location: In person
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