Job Description

General information

Country
India
State
Telangana
City
Hyderabad
Job ID
47496
Department
Human Resources
Experience Level
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Description & Requirements

Job Title: HR Shared Services Representative I

Experience Level:

2+ years

Location:

Hyderabad

Reporting To:

Team Lead, HR Shared Services

Role Overview

The HR Shared Services Representative I is responsible for delivering high-quality support and services to employees and managers across various HR processes. This role ensures accurate and timely handling of HR transactions, inquiries, and documentation while maintaining compliance with company policies and legal requirements.

Key Responsibilities

Serve as the first point of contact for employee HR inquiries via ticketing system. Process HR transactions related to onboarding, offboarding, benefits, payroll, and employee data changes. Maintain accurate employee records in HR systems (HCM) Ensure compliance with company policies, labour laws, and data privacy regulations. Collaborate with HR business partners and other stakeholders to resolve complex issues. Generate and review HR reports for accuracy and completeness. Support continuous improvement initiatives within HR Shared Services.

Required Qualifications

Bachelor's degree preferably in Business Administration, or related field. Minimum

2 years of experience

in HR operations, shared services, or similar role. Strong knowledge of HR processes and systems. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Proficiency in MS Office and HRIS platforms.

Preferred Skills

Experience with HR ticketing systems and case management tools. Familiarity with global HR practices and compliance requirements. Strong problem-solving and analytical skills.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management(TM) (PBM(TM)) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM(TM). Informed by the principles that allow a free and open society to flourish, PBM(TM) prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.