Job Description

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Job Purpose:
We are seeking an experienced HR Shared Services Manager to lead and manage service delivery operations. This role requires expertise in overseeing large-scale HR service delivery through hybrid models, integrating in-house teams and majorly focusing outsourced partners. The ideal candidate will demonstrate strong leadership, operational excellence, and the ability to drive continuous improvements in HR Outsourcing Services.
Roles & Responsibilities

• Collaborate daily with vendor service leaders and tower leads, taking direction from the Director of HR Services Delivery to ensure seamless operations, execution, and transitions in progress and future ones.
• Lead HR Shared Services expansion per the agreed strategy, managing scope growth and outsourcing functions to BPO vendors, preferably with experience handling service delivery through Indian BPO firms (e.g., Accenture, IBM, TCS, Wipro, Infosys).
• Oversee hybrid service delivery models, ensuring smooth operations by managing SLAs, KPIs, and key metrics.
• Supervise HR query handling for the employee lifecycle, compensation and benefits, learning & development, onboarding coordination, global mobility, separations, and backend HR operations, including payroll inputs.
• Manage high-volume HR administration and case management, ensuring accuracy, efficiency, and compliance with SLAs in collaboration with vendor partners.
• Expertise in case management platforms such as ServiceNow, Jira, and Oracle CRM for query resolution, record-keeping, and data management.
• Ensure a positive employee experience by effectively resolving escalations and queries from regional service delivery partners.
• Assess and report to leadership/ Director of HR Services Delivery on optimizing the vendor structure while transitioning more transactional work to vendors.
• Identify, manage, and develop vendor services HR Shared Services Advisors and Coordinators through performance evaluations, coaching, and mentoring.
• Implement and ensure compliance with policies, processes, and Weatherford's organizational culture.
• Partner with HRSS stakeholders team members and team leaders, including teams in HR Governance, HR Technology, and Data & Analytics, to resolve escalated helpdesk cases and drive continuous improvement.
• Supervise vendor teams alongside the HR Services Delivery Director, ensuring high performance, adherence to SOPs, and compliance with SLAs and change management processes.

Required Skills:

• 10+ years of experience in managing BPO/HRO partnerships within large, matrixed organizations.
• Proven expertise in managing hybrid delivery models combining in-house teams and outsourced vendor operations.
• Hands-on experience with case management tools (ServiceNow, Jira, Oracle CRM) and cloud-based HRMS systems (Workday, SuccessFactors, Oracle).
• Extensive experience in HR compliance, regulatory environments, and service delivery across LAM, NAM, Europe, the UK, MENA and KSAB.
• Exceptional vendor management, problem-solving, and conflict resolution skills.

Preferred Skills:

• Proven record in HR services delivery/HR Outsourcing with multiple regions as stated.
• In-depth understanding of HR regulatory requirements in specified regions.

Travel Requirement: This role may require domestic and potentially international travel of up to:
50%
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About Us:
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.