Job Description

Title: HR Shared Services
Location: Chennai
Exp: 8+ years
:
Key Responsibilities:

• Maturity Assessment:
• Conduct detailed assessments of HR shared services to determine current maturity levels.
• Evaluate HR processes, service delivery models, and performance metrics.
• Identify gaps and areas for improvement in HR shared services.
• ServiceNow Implementation Assessment:
• Assess the effectiveness of ServiceNow implementation in HR shared services.
• Review ServiceNow configurations, customizations, and integrations.
• Analyze ServiceNow usage and adoption within HR teams.
• Reporting and Recommendations:
• Develop comprehensive reports detailing assessment findings and recommendations.
• Provide actionable insights to enhance HR shared services maturity.
• Recommend best practices for optimizing ServiceNow implementation.
• Stakeholder Collaboration:
• Collaborate with HR leaders and stakeholders to gather requirements and feedback.
• Facilitate workshops and meetings to discuss assessment outcomes and improvement strategies.
• Continuous Improvement:
• Share industry trends and best practices in HR shared services and ServiceNow.
• Suggest continuous improvement initiatives based on assessment findings.

• Education: Bachelor's degree in Human Resources, Business Administration, Information Technology, or related field.
• Experience: 8 to 10 years in HR shared services, with at least 5 years of hands-on experience with ServiceNow HRSD.
• Technical Skills: Proficiency in ServiceNow HRSD modules, including configuration, customization, and integration.
• Functional Knowledge: Strong understanding of HR processes and best practices.
• Project Management: Strong project management skills with experience in managing HRSD projects.
• Analytical Skills: Ability to analyze HR data and make data-driven decisions.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving skills.
• Team Player: Ability to work collaboratively in a team environment.

• Certifications: ServiceNow Certified System Administrator, ServiceNow HRSD Implementation Specialist, or other relevant certifications.
• Industry Knowledge: Knowledge of HR best practices, trends, and technologies.
• Leadership Skills: Experience in leading and mentoring HR teams.