Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Service Delivery & Change Lead with Capgemini, you will be involved in driving efficiency, innovation, and digital adoption in HR processes

Primary Skills

- HR Service Delivery, HR Automation/ Transformation, Change Management, HR Consulting, Global Shared Services and Success factors.

In this role you will play a key role in:

Build and validate HR Transformation business case


Evaluate HR products/ platforms for adoption


Establish financial tracking mechanisms / reporting frameworks to measure success


Drive workshops, consensus, and use storytelling to communicate operations transformation impact through presentations / newsletters


Develop point of view reports for new people operations practices


Drive outcomes through HR efficiency initiatives


Build benchmarks for HR shared services


Implement Six Sigma to streamline HR processes and enhance productivity


Identify & promote transformation success stories, working with branding teams


Generate executive leadership reports with actionable insights

Your profile

Ability to build / validate business case, financial tracking, and data-driven decision-making


HR operations strategy, process optimization (Six Sigma), technology evaluation, and shared services benchmarking


Stakeholder engagement, storytelling, presentations, and executive reporting


Proficient in HR efficiency initiatives, KPI tracking, and branding success stories

What you'll love about working here

We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.



Ref. code
169699-en_GB
Posted on
09 Dec 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Mumbai (ex Bombay)
Business unit
SBU Shared Services
Brand
Capgemini
Professional communities
Human Resources