Job Description

Skill required:

Employee Services - Employee and Labor Relations

Designation:

HR Service Delivery Manager

Qualifications:

Any Graduation

Years of Experience:

13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Manage Client HR People Relations service delivery team and ensure alignment with Clients' business and HR strategic objectives. Act as primary connection between Delivery team and Clients HR leadership for specific business lines. May include: design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages service delivery of People Advisors. Employee Services - More into query/case management o Produces solutions to complex business problems. o Develops new concepts and opportunities within their Service Line. o Contributes to policy and direction setting. o Complies with all Client and Accenture Data Security and Quality requirements. Role Accountability: o Is accountable for the results of the Service Line activities to both Accenture and Clients. o Accountable for ongoing management of effective client service relationship within the service line. o Develops new approaches and processes. o Interfaces with other team leads, management and client staff and ensures good working relationships. o Ensures the service line operations are efficient and effective and that SLA s are met. o Ensure the first class delivery of service to clients. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. o Strong Coaching/ Partnering capability combined with a demonstrated role providing deep insight into HR related matters Scope: o Stakeholder Management o Change Management o Talent Management o Demand Management o Leadership Development o Succession Planning o Journey Management o Demonstrates excellent client care skills.

What are we looking for

oWritten and verbal communication oo Minimum of 6+ years Human Resources generalist experience or business role providing deep insight into HR related matters o Minimum of 5+ years HR service delivery management experience o Ability to provide on-site support at client locations as needed o Demonstrated experience delivering competitive industry best practice HR solutions o Experience creating successful and productive high level working relationships as a means of driving strategy, solution development and services delivery o Significant work experience at executive and/or senior management level (program management, project management and sales experience) o Extensive experience in management of global or geographically distributed teams o Deep understanding of Accenture's business operations and business strategy o A high degree of business acumen including an understanding of the financial implications of HR services/ Solutions o Ability to support / develop HR strategy for global account's service line o Substantial knowledge and understanding of client business and industry o Innovative problem solving and decision making oCritical Thinking oProblem Management Advisory and Coaching o - Advise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areas o - Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksite o - Advise Account leadership in career development activities o - Effectively coach/counsel others o People Initiatives & Team building o - Responsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the account o Facilitate team work and process integration across the team o Responsible for engagement of team members o Contribute to a positive work environment and promote teamwork o Determine appropriate HR team model to maximize HR support in context of overall account needs o Lead/participate in setting account-wide Human Capital Strategy and people initiatives Qualifications o A Bachelor degree (or equivalent) OR Bachelor degree with a focus in Human Resources Management or Business Management related discipline. o A Human Resources designation/certification preferred.

Roles and Responsibilities:

oIn this role you are required to identify and assess complex problems for area of responsibility o The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors o Requires adherence to strategic direction set by senior management when establishing near-term goals o Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach o Some latitude in decision-making in involved o you will act independently to determine methods and procedures on new assignments o Decisions individual at this role makes have a major day to day impact on area of responsibility o The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts o Account Management and HR Processes o - Accountable for Account talent management and development o - Develop and implement a clear demand logging process for the account o - Be the focal point in coordinating the demands coming from the respective projects within the account o - Works closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy o - Oversight of Account on-boarding, orientation, integration o - Facilitate annual performance management activities for account o - Provide performance support and coaching at the worksite o - Work with HR Business Partners to evaluate account needs and propose HR solutions o - Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retention o - Provide oversight of all major HR processes from a client perspective o - Monitor and evaluate HR trends highlighting implications for the client o - Accountable for the coordination and delivery of human resource activities across the account o - Act as liaison with appropriate GU/OG/GP HR leadership and other HR teams o - Identify People programs to put in place at Account o - Participate in recruitment and performance management of HR team members o - Provide coaching and guidance on career development of team members (training, supervision, evaluation) Sales Support o Support the selling of large complex deals at an appropriate stage in the sales lifecycle




Any Graduation