Job Description

Skill required: Talent Acquisition - Workday Recruiting
Designation: HR Service Delivery Associate-Voice
Qualifications:Any Graduation
Years of Experience:1 to 3yrs
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Overall Purpose of Jobo Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.o Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatso Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teamso Strive and achieve SLA target and business outcome indicators defined by the clientKnowledge & Skill Requiremento Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorero Good technical aptitude with an ability to learn quicklyo Excellent verbal and written communication skillso Typing speed - 50 words Personal Attributeso Able to work on a flexible basis as determined by the business needso Ability to work under pressureo Team workero Positive Attitudeo Quick Learnero Punctual and Disciplinedo Good Communication skillso Customer Focusedo Results driveno High standards of Integrityo Attention to detailAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization.
What are we looking for? Experience Profileo Prior international BPO work experience preferredo Fresher's acceptablePersonal Attributeso Able to work on a flexible basis as determined by the business needso Ability to work under pressureo Team workero Positive Attitudeo Quick Learnero Punctual and Disciplinedo Good Communication skillso Customer Focussedo Results driveno High standards of Integrityo Attention to detail
Roles and Responsibilities: Job Responsibilities / Authoritieso Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required toolo Provide recruitment support to candidates (fresh applicants, rehire) as per defined processeso Walk customers/ Provide navigational support on self-service portalo Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelineso Place outbound calls to customers when required in line with Client / Company guidelineso Work productively whilst maintaining exceptional call/data quality standards in line with targetso Contribute to the team through open and regular communication with peers / supervisorso Adhere to all company or departmental policies and procedures (personnel and operational)o Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processo Maintain regular and punctual attendance in line with company policies and procedureso Minimize customer complaints and escalations by providing exceptional service and call control
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
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Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required