Job Description

Skill required:

Employee Services - Workday Talent Management

Designation:

HR Service Delivery Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This role provides client services for Pre-payroll, Payroll, Compensation-benefits, WDM which may include from hire to retire services. It follows all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client. o Read, understand, and analyze client processes as per the business rules. o Execute the full range of the process accurately and timely as a hands-on processor. o Escalate issues and seek advice when faced with complex issues/problems. o Follow Work Instructions while processing. o Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. o Participate in client conference calls, where required, and manage appropriate documentation. o Perform "Root Cause Analysis" on issues faced and suggest appropriate corrective action for current remediation and future control. o Propose process improvement ideas to reduce time, improve accuracy, or enhance controls. o Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent. o Update process metrics on a daily basis and maintain MIS. o Demonstrate the highest level of customer service. o Pay close attention to detail and follow through to resolve any outstanding issues. o Ensure both own and related tasks are completed. o Update client applications accurately and quickly in accordance with the appropriate User Guides. o Ensure assigned tasks are completed accurately in a timely fashion. o Ensure and maintain the security and confidentiality of client data. o Actively participate in team activities and organizational initiatives.

What are we looking for?

o Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.). o Strong command of written and verbal English language. o Knowledge of MS Office/Excel Skills would be a plus. o Knowledge of SuccessFactors would be a plus. o Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. o Resilient and able to work under pressure. o Organization & prioritization skills to deliver as per deadlines.

Roles and Responsibilities:

oIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines o Your expected interactions are within your own team and direct supervisor o You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments o The decisions that you make would impact your own work o You will be an individual contributor as a part of a team, with a predetermined, focused scope of work o Please note that this role may require you to work in rotational shifts




Any Graduation