Job Description

Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsManage Client HR People Relations service delivery team and ensure alignment with Clients' business and HR strategic objectives. Act as primary connection between Delivery team and Clients HR leadership for specific business lines.May include: design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages service delivery of People Advisors. Employee Services - More into query/case managemento Produces solutions to complex business problems.o Develops new concepts and opportunities within their Service Line.o Contributes to policy and direction setting.o Complies with all Client and Accenture Data Security and Quality requirements.Role Accountability:o Is accountable for the results of the Service Line activities to both Accenture and Clients.o Accountable for ongoing management of effective client service relationship within the service line. o Develops new approaches and processes.o Interfaces with other team leads, management and client staff and ensures good working relationships.o Ensures the service line operations are efficient and effective and that SLA s are met.o Ensure the first class delivery of service to clients.Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. o Strong Coaching/ Partnering capability combined with a demonstrated role providing deep insight into HR related mattersScope:o Stakeholder Managemento Change Managemento Talent Managemento Demand Managemento Leadership Developmento Succession Planningo Journey Managemento Demonstrates excellent client care skills.
What are we looking for? oWritten and verbal communicationoo Minimum of 6+ years Human Resources generalist experience or business role providing deep insight into HR related matterso Minimum of 5+ years HR service delivery management experienceo Ability to provide on-site support at client locations as neededo Demonstrated experience delivering competitive industry best practice HR solutionso Experience creating successful and productive high level working relationships as a means of driving strategy, solution development and services deliveryo Significant work experience at executive and/or senior management level (program management, project management and sales experience)o Extensive experience in management of global or geographically distributed teamso Deep understanding of Accenture's business operations and business strategyo A high degree of business acumen including an understanding of the financial implications of HR services/ Solutions o Ability to support / develop HR strategy for global account's service lineo Substantial knowledge and understanding of client business and industryo Innovative problem solving and decision makingoCritical ThinkingoProblem ManagementAdvisory and Coachingo - Advise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areaso - Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksiteo - Advise Account leadership in career development activitieso - Effectively coach/counsel otherso People Initiatives & Team buildingo - Responsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the accounto Facilitate team work and process integration across the teamo Responsible for engagement of team memberso Contribute to a positive work environment and promote teamworko Determine appropriate HR team model to maximize HR support in context of overall account needso Lead/participate in setting account-wide Human Capital Strategy and people initiativesQualificationso A Bachelor degree (or equivalent) OR Bachelor degree with a focus in Human Resources Management or Business Management related discipline.o A Human Resources designation/certification preferred.
Roles and Responsibilities: oIn this role you are required to identify and assess complex problems for area of responsibilityo The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factorso Requires adherence to strategic direction set by senior management when establishing near-term goalso Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approacho Some latitude in decision-making in involvedo you will act independently to determine methods and procedures on new assignmentso Decisions individual at this role makes have a major day to day impact on area of responsibilityo The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accentureo Please note that this role may require you to work in rotational shiftso Account Management and HR Processeso - Accountable for Account talent management and developmento - Develop and implement a clear demand logging process for the accounto - Be the focal point in coordinating the demands coming from the respective projects within the accounto - Works closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy o - Oversight of Account on-boarding, orientation, integrationo - Facilitate annual performance management activities for accounto - Provide performance support and coaching at the worksiteo - Work with HR Business Partners to evaluate account needs and propose HR solutionso - Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retentiono - Provide oversight of all major HR processes from a client perspectiveo - Monitor and evaluate HR trends highlighting implications for the cliento - Accountable for the coordination and delivery of human resource activities across the accounto - Act as liaison with appropriate GU/OG/GP HR leadership and other HR teamso - Identify People programs to put in place at Accounto - Participate in recruitment and performance management of HR team memberso - Provide coaching and guidance on career development of team members (training, supervision, evaluation)Sales Support o Support the selling of large complex deals at an appropriate stage in the sales lifecycle
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
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Skills Required