Job Description

Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Team Development: Create a performance driven competitive culture in the team which includes but is not limited to the following: 1. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements. 2. Provide team members with a clear sense of direction and understanding of each other's responsibilities including career planning and succession planning. 3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. ] Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? oDetail orientation oWritten and verbal communication 9. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues. 10. Team alignment and work allocation within Team. oCritical Thinking oProblem Management 22. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 23. Actively participate in all process related business meeting in-person or virtually through conference calls. 24. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 25. Participate in and/or support during Client visits. o4. Conduct/Support Training for regional teams and on-board new team members on all areas of Benefits operations and including: Controls & Compliance, Business Continuity Plans, process analysis and customer service. 5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA's and Human Resources Team on driving key People initiatives. 6. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process. 7. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. 8. Communicates clearly and concisely, using appropriate level of detail, terminology and style.
Roles and Responsibilities: oIn this role you are required to do analysis and solving of moderately complex problems o Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures o The person requires understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor or team leads o Generally interacts with peers and/or management levels at a client and/or within Accenture o The person should require minimal guidance when determining methods and procedures on new assignments o Decisions often impact the team in which they reside and occasionally impact other teams o Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture o Please note that this role may require you to work in rotational shifts Operation Management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 11. In-depth understanding of Benefits processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 12. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 13. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 14. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 15. Escalate issues and seek advice when faced with complex issues/problems. 16. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. 17. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 18. Ensures progress, issues and agreements are properly documented and acted upon. 19. Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions. 20. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 21. Participates in various Internal or Client initiatives related to Process.
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
Visit us at
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.