Job Description

Skill required:

Employee Services - Customer Care

Designation:

HR Service Delivery Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management Activities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.

What are we looking for?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Preferably good skills on employee data management processes Resolving requests from HRBP and Employees for promotions, employee data changes and mass loads Should be able to work in Shifts and challenging environment Attention to details Customer and quality oriented Manage employee data change and foundational object requests Performing promotions, transfer and position maintenance Connect with local payroll/ Hr ops team to solve data related issues Analyze and solve interface / Replication errors to ensure smooth functioning of payroll Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Preferably good skills on employee data management processes Resolving requests from HRBP and Employees for promotions, employee data changes and mass loads Should be able to work in Shifts and challenging environment Attention to details Customer and quality oriented Manage employee data change and foundational object requests Performing promotions, transfer and position maintenance Connect with local payroll/ Hr ops team to solve data related issues Analyze and solve interface / Replication errors to ensure smooth functioning of payroll

Roles and Responsibilities:

oIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines o Your expected interactions are within your own team and direct supervisor o You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments o The decisions that you make would impact your own work o You will be an individual contributor as a part of a team, with a predetermined, focused scope of work o Please note that this role may require you to work in rotational shifts




Any Graduation