Job Description

About the Role:

As an HR Service Delivery Representative, you will play a vital role in supporting the HR function by managing various operational tasks and providing essential HR services. You will be involved in processing complex HR transactions and delivering high-quality service to employees.



Responsibilities:

Process payroll, benefits, and other HR transactions efficiently. Handle more complex employee inquiries and resolve issues. Update and maintain employee records with accuracy. Ensure compliance with HR service standards and procedures. Support HR program administration, including benefits and compensation. Collaborate with IT to troubleshoot and resolve system issues. Assist in developing procedures for handling HR transactions. Participate in process improvement initiatives. Prepare and analyze standard HR metrics and reports. Provide support during audits and compliance reviews.


Skills:

Advanced Attention to Detail: Ensuring accuracy in more complex transactions. Strong Communication Skills: Effectively handling employee inquiries and escalations. Intermediate HR Knowledge: Understanding of advanced HR concepts and practices. Problem-Solving: Capable

of resolving operational and administrative issues.

Customer Service Excellence: Commitment to delivering exceptional service. Data Management: Proficiency in maintaining and updating HR records. System Navigation: Familiarity with HRIS and other specialized HR software. Organizational Skills: Efficient handling of multiple tasks and prioritizing work. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.