Job Description

Skill required:

Talent Acquisition - Onboarding

Designation:

HR Service Delivery Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Our Recruitment Centre of Excellence supports business in all aspects of talent acquisition. The team works in partnership with recruitment teams to develop and execute tactical sourcing strategies with the aim of generating candidates, creating talent pools and delivering against recruitment and growth targets. This role plays a pivotal part in delivering against recruitment targets by using various sourcing strategies to create talent pools (talent communities), identifying candidates for our clients in the offshore business locations, scheduling interviews, administering online assessments where needed. Candidates with End to End Recruitment experience - Domestic/International Market assisting with reference checks and back ground verification checks, facilitating vendor invoicing and tracking candidates on candidate application tracking system as per company standards. Essentials: o 4-6 Years overall experience o 3+ Years recruiting experience with similar background Administer onboarding of new employees including all onboarding activities like orientation registration, completion of background check, creation of SAP record, etc.

What are we looking for?

o Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels o Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. o Resilience and ability to work under pressure o Good organizational, prioritization and multi-tasking skills to deliver to deadlines o Analytical and problem-solving skills. o Demonstrate high levels of confidentiality o Attention to detail & quality driven - in communications and all system transactions o Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate o Basic Leadership and coaching skills o Team Work & Collaboration o Self driven o Flexibility to work in Shifts. o Results / target oriented o Multi-cultural awareness o Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. o Assist in training/educating team assigned team members on learning and acquireing skills in process. o Ability to demonstrate recruitment expertise gained within a corporate in-house or agency environment including: o Experience of building, owning & maintaining talent pools, including our own internal talent pool o Extensive experience in sourcing candidates utilising a variety of methods like Advertising (on-line/off-line), Internet search (data mining), Database search, Social Media / Google Adwords, etc. o Expertise in market mapping and research, utilising deep searching techniques o Capability to advise on and deliver best practice in candidate attraction methodologies o Strong MS Office and Excel skills o Strong command on written and verbal English language o Proficient with Business Excellence Practice

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of lower-complexity problemsoYour day to day interaction is with peers within Accenture before updating supervisorsoIn this role you may have limited exposure with clients and/or Accenture managementoYou will be given moderate level instruction on daily work tasks and detailed instructions on new assignmentsoThe decisions you make impact your own work and may impact the work of othersoYou will be an individual contributor as a part of a team, with a focused scope of workoPlease note that this role may require you to work in rotational shiftsProcess Support :oRead, understand and analyze client process as per the business rules as a subject matter expert.oExecute the process accurately and timely as a hands-on processor.oMaster the given process and help the team members to overcome process related queriesoEscalate issues and seek advice when faced with complex issues/problems.oPay close attention to quality of written and verbal English skills within Team.oCreates a logical plan, realistic estimates and schedule for an activity or project segment.oEnsure LWI's are followed and updated regularly and train the team members on process updates.oEnsure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.oPerform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control.oMust be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsoParticipates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.oParticipates in various internal or client initiatives related to Process.o Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support :o Plan proper allocation of work.oSupport Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.o To be available on the floor through the day to resolve process related issues.oParticipate in Team building activities & Organizational initiatives.o Complete training need analysis for the team on timely manner through quality reports and knowledge testsoFollow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.oEnsure and maintain the security and confidentiality of client data.




Any Graduation