Job Description

Skill required:

Employee Services - Workday Talent Management

Designation:

HR Service Delivery Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management o Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels o Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. o Resilience and ability to work under pressure o Good organizational, prioritization and multi-tasking skills to deliver to deadlines o Analytical and problem-solving skills. o Demonstrate high levels of confidentiality o Attention to detail & quality driven - in communications and all system transactions o Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate o Basic Leadership and coaching skills o Team Work & Collaboration o Self driven o Flexibility to work in Shifts. o Results / target oriented o US cultural awareness o Client Interfacing skills (Email & Phone): Good Email etiquett

What are we looking for?

oHR Analytics oAbility to establish strong client relationship oAbility to handle disputes oAbility to manage multiple stakeholders oAbility to meet deadlines oAbility to perform under pressure Essentials : o 4-6 Years overall experience o 3+ Years of Employee leave administraion, Benefits Admin and case management Mgmt Process experience with similar background o Experience of working on / HCM / Workday / ServiceNow & SuccessFactors ( Leave administration) is a must Desirable : o HR Domain certification Certification would be a plus o Exposure to BPO industry o Leave Management added advantage

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of lower-complexity problems o Your day to day interaction is with peers within Accenture before updating supervisors o In this role you may have limited exposure with clients and/or Accenture management o You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments o The decisions you make impact your own work and may impact the work of others o You will be an individual contributor as a part of a team, with a focused scope of work o Please note that this role may require you to work in rotational shifts




Any Graduation