Job Description

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION

? Making sure all the leads of the clients after placing orders are met.

? Ensuring your existing clients are satisfied through after-sales service.

? Always ask them for true feedback.

? Servicing the client after receiving the order till the time of collection

of payment.

? Resolve the queries and questions of all the clients.

? Give or support the participants/clients about company products or

services.

? Acting as a point of contact for complaints and escalating issues to

the concern.

? Understand client queries and solve them in any manner.

Key skills for Client Relationship Management :

? Polite disposition.

? Ability of rigorous followup.

? The ability to communicate confidently - both through speaking and

writing - with colleagues and clients.

? Ability to understand the circumstances and act accordingly.

? Proactive.

? Thorough knowledge of products/services.

? Always available on calls.

Salary : Remuneration for this post should be under 15k to 20k. If you have big clients,

The salary can go up to 25k to 30k. Depending on the Interview.

P:S - CRM should stay at a minimum distance of 30-45 mins from the office.

Most important rule for MD - You have to sit with the CRM twice or thrice in a week

to understand the client's queries. Support them to retain your clients.

Job Types: Full-time, Permanent

Work Location: In person