Job Description

About PhonePe PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others. PhonePe launched its Switch platform in 2018, and today its customers can place orders on over 300 apps including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo etc. directly from within the PhonePe mobile app. PhonePe is accepted at over 18 million merchant outlets across 500 cities nationally. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Purpose:
At PhonePe, People Operations team is responsible for processes such as Onboarding, Payroll, Leave
Management, Exit, Letter Management, Employee Records etc. for all full-time employees and full-
time contractors (FTC). For FTE Life-Cycle Management team, the overall purpose is to take wing-to-
wing ownership of all FTE Life-Cycle processes for all PhonePe business groups and support all
stakeholders such as FTE employees, manager, HRM, Finance, HR Compliance groups with
simplifying, standardizing, strengthening, and communicating FTE Life-Cycle processes. Role Objective:
Responsible for managing pre onboarding, onboarding & other life cycle processes to ensure
enhanced employee experience & strong process compliances.
:

• Manage post-onboarding, Induction process & other life cycle processes for PhonePe.
• Ensure continuous process improvements of all onboarding, Induction and other employee life cycle processes and ensure enhanced employee experience.
• Proactively audit & manage the policies, processes and data related to onboarding & employee life cycle events and ensure audit readiness.
• Maintain timely and accurate updates for new joiner data maintenance and employee personal data in the core HCMS system.
• Handle the helpdesk ticketing system and provide quality timely response to employees and candidates.
• Manage Employee Data Management System, timely audit & maintenance.
• Ensure data maintenance on process SLAs, compliances, and survey feedbacks.
• Define, build & measure process SLAs and process compliances and reporting thereof to the

relevant stakeholders.

• Adopt lean methodology to standardize & simplify the processes to give employee

consistent & predictable experiences.

• Build & implement effective feedback mechanism to invite inputs & ‘Corrective and Preventive Action’ approach for improving processes & enhancing employee value proposition.
• Ensure data accuracy, timelines & completeness of data for all the processes managed

Desired Experience:

• Exposure to HR Operations Life Cycle processes
• 3-5 years of relevant HR Operations experience (preferably of a start-up organization)
• Strong interpersonal and communication skills

Minimum Qualification:

• Good interpersonal and communication skills (written & verbal)
• Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
• Understanding of HR operations including document management and Onboarding
• Looking for an immediate joiner

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.