Job Description

Company Description
Company Introduction - T-Systems ICT India Pvt. Ltd.
T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a certified Great Place To Work, proudly recognized for its strong people-first culture and commitment to employee excellence.
As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates out of Pune and Bangalore, with a dynamic team of over 4,200 professionals delivering high-value IT services to group customers worldwide. T-Systems India plays a key role in this global vision by delivering integrated, end-to-end IT solutions and sector-specific software to drive transformation across industries, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector.
For over 25 years, T-Systems International GmbH has been at the forefront of digital innovation, driving progress and fostering digital optimism. As a leading European IT services provider and a proud part of Deutsche Telekom, T-Systems delivers transformative digitalization projects backed by deep expertise in consulting, cloud, AI, cybersecurity, and connectivity. With a global workforce of 26,000 employees across 26 countries, we set industry benchmarks in efficiency, sovereignty, security, and reliability--empowering organizations to unlock their full digital potential. With annual revenues exceeding EUR 4.0 billion (2024), T-Systems stands as one of Europe's foremost digital transformation partners, committed to shaping the future of enterprise technology.

Responsibilities:

• Handle HR tickets and complex customer requests using workflow management tools
• Maintain HR data accuracy, including salary information, and monitor order completion
• Prepare and maintain standard HR documents (contracts, correspondence, certificates)
• Respond to internal and external inquiries, including those from health insurers and authorities
• Support transaction processes and resourcing tasks in related HR areas
• Develop and maintain process documentation and FAQs
• Report and collaborate on IT incidents and process issues
• Support Product Management in enhancing HR service quality and customer experience
• Collaborate with other departments and provide guidance to junior colleagues
• Continuously suggest improvements for processes, procedures, and technologies
• Ensure timely completion of personal tasks and take on additional assignments as needed

Additional Information
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Skills Required