Job Description

Job Title

HR & Operations (Non-IT)

Experience Requirement

Minimum

5+ years

of progressive experience
(Scale-up / Startup / Multi-location exposure is mandatory)

Location

Kochi, Kerala (On-site)

Operational responsibility for:

Kochi Office (Primary) 2 UAE Offices (Remote / Governance / Coordination)

Working Days: Monday to Saturday

Industry

B2B Service Sector
(Government Services, Business Setup, PRO, Compliance, Industrial Services, Operations-Driven Companies)

Strictly Non-IT HR profiles only

Role Purpose (Core Philosophy)

The Senior Manager - HR & Operations is a

growth enabler

, not an administrative HR.

This role exists to

build systems, people, and performance

that directly contribute to

revenue growth, operational discipline, and scalability

.

The organization believes:

Right people + right placement + right KPIs = company growth

HR is treated as a

strategic growth function

, not a support role.

Key Responsibilities1. HR Strategy, Governance & Policy Leadership

Design, document, and implement: HR Policies & Manuals SOPs (Standard Operating Procedures) KPIs, KRAs, OKRs Performance matrices Role charters & responsibility maps Build a

system-driven HR framework

suitable for rapid scale-up Ensure policies are

practical, enforceable, and performance-linked

Establish disciplinary, escalation, and accountability frameworks

2. Revenue-Oriented Talent Acquisition & Placement

Own

end-to-end talent acquisition

with a revenue mindset Hire for: Ownership Accountability Domain capability Execution mindset Ensure

right candidate ? right role ? right output

Build structured recruitment processes: Screening frameworks Interview scorecards Competency mapping Culture & ownership assessment Focus on

placements that improve productivity and revenue

, not headcount

3. Performance Management & KPI Ownership

Design and monitor: Individual KPIs Team KPIs Departmental KRAs Implement: Monthly performance reviews Quarterly evaluations Performance improvement plans (PIP) Identify non-performers early and act decisively Link performance directly with: Incentives Retention Role continuity

4. Operations & Process Control

Align HR with

day-to-day operations

Ensure SOP adherence across: Sales support Documentation Client handling Internal coordination Build inter-departmental workflows Reduce dependency on individuals and founders Drive

process ownership culture

5. Multi-Location Workforce Management (India & UAE)

Manage and coordinate teams across: Kochi Office UAE Offices (remote governance) Ensure uniform HR standards across geographies Support leadership with: Workforce planning Resource optimization Cost vs productivity analysis Handle India-based execution with UAE-aligned standards

6. Startup HR + Scale-Up Readiness

Build HR systems

from early-stage startup to scale-up

Comfortable working in: Ambiguity Fast-changing priorities Zero-template environments Create structures where none exist Continuously evolve systems as the company grows

Key Skills & CompetenciesMandatory

Strong belief that

HR drives company growth

Hands-on experience in: Policies SOP creation KPI / KRA frameworks Performance management Proven ability to

build teams, not just hire

Strong documentation and structuring skills Excellent stakeholder and leadership communication High integrity, firmness, and decision-making ability

Preferred

Experience in B2B service companies Exposure to UAE / GCC workforce models Experience handling remote or cross-border teams Startup or scale-up HR exposure

What This Role Is NOT

Not an IT HR role Not a payroll-only or admin HR position Not a CV-forwarding recruiter Not a comfort-zone HR role

Success Metrics

Quality of hires Productivity improvement Reduction in performance issues SOP & KPI adherence rate Contribution to revenue stability and growth Reduction in founder dependency

Reporting To

Group Management / Founder's Office

Employment Type

Full-Time | On-site (Kochi)

Job Type: Full-time

Work Location: In person