Job Description

Role Overview

The HR & Operations Manager will serve as a dual-function leader responsible for overseeing all human resources activities and ensuring smooth day-to-day operational excellence. This role combines strategic HR leadership--including talent acquisition, performance management, and employee relations--with hands-on operational oversight such as process optimization, vendor management, and facilities coordination. The ideal candidate is both people-centric and process-oriented, driving a positive workplace culture while ensuring efficient business operations.

Key ResponsibilitiesHuman Resources

Talent Acquisition & Onboarding

Design and execute recruitment strategies to attract top talent. Manage end-to-end hiring process: job postings, screening, interviewing, and offer negotiations. Oversee onboarding programs to ensure new hires are integrated effectively.

Performance Management & Development

Implement performance appraisal systems; provide coaching to managers on setting goals and conducting reviews. Identify training needs; coordinate internal and external learning and development programs.

Employee Relations & Engagement

Serve as primary point of contact for employee inquiries, grievances, and conflict resolution. Develop and roll out engagement initiatives (surveys, events, recognition programs) to maintain high morale.

HR Policies & Compliance

Update and enforce HR policies, ensuring compliance with labor laws and regulations. Maintain accurate HR records and prepare required reports (headcount, turnover, leave balances).

Operations

Process & Workflow Management

Map and continuously improve key operational processes (e.g., procurement, travel, office administration). Implement systems and standard operating procedures (SOPs) to drive efficiency and consistency.

Vendor & Facilities Management

Negotiate service contracts and manage relationships with vendors (IT support, office supplies, maintenance). Oversee facilities logistics, including office space, equipment procurement, and safety protocols.

Budgeting & Cost Control

Collaborate on annual budget preparation for HR and operations expenses. Monitor spending, identify cost-saving opportunities, and report variances.

Cross-Functional Coordination

Partner with Finance, IT, and other departments to ensure operational support aligns with business needs. Lead special projects (e.g., office relocations, system implementations) from planning through execution.

Qualifications & Experience

Bachelor's degree in Human Resources Management, Business Administration, or related field. 1+ years of progressive HR experience, with at least 1 years in an operations or shared-services role. Proven track record handling full-cycle recruitment and employee-relations matters. Demonstrated ability to manage vendor contracts, budgets, and facilities logistics. Strong understanding of labor laws, compliance requirements, and best practices.

Core Competencies & Skills

Communication:

Excellent verbal and written skills; able to build trust at all levels.

Problem-Solving:

Analytical thinker with a proactive approach to identifying and resolving issues.

Organizational Agility:

Comfortable managing multiple priorities in a fast-paced environment.

Leadership:

Collaborative mindset with the ability to influence without direct authority.

Technical Proficiency:

Familiarity with HRIS systems (e.g., BambooHR, Workday) and MS Office/Google Workspace.

Emotional Intelligence:

High level of empathy and discretion when handling confidential information.
Job Type: Full-time

Pay: ₹180,000.00 - ?360,000.00 per year

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person