Job Description

Job Purpose

The HR Operations Manager - Retail is responsible for managing end-to-end HR operations across retail stores and corporate offices. The role ensures seamless people operations, compliance with labor laws, effective employee relations, and a consistent HR experience for a large, distributed retail workforce.

Key ResponsibilitiesHR Operations & Employee Lifecycle

Oversee complete employee lifecycle management including onboarding, transfers, promotions, and exits. Ensure accurate maintenance of employee records, documentation, and HRIS data. Standardize and continuously improve HR operational processes and SOPs.
Retail Workforce Management

Partner with business and store leadership to support manpower planning and workforce deployment. Manage high-volume and seasonal workforce requirements across multiple locations. Support store managers on attendance, shift scheduling issues, and attrition control.
Employee Relations

Manage employee grievances, disciplinary actions, investigations, and performance issues. Drive a positive employee experience while ensuring fair and consistent policy application. Handle sensitive ER matters including misconduct, absenteeism, and policy violations.
Compliance & Statutory Requirements

Ensure compliance with local labor laws, wage & hour regulations, and statutory requirements. Manage audits, inspections, and statutory filings (PF, ESIC, gratuity, labor licenses, etc.). Keep HR policies updated in line with legal and business changes.
Payroll & Benefits Administration

Coordinate with payroll teams/vendors to ensure timely and accurate payroll processing. Oversee benefits administration including insurance, leave management, and reimbursements. Resolve payroll and benefits-related queries from employees and managers.
HR Reporting & Analytics

Track and analyze HR metrics such as attrition, absenteeism, headcount, and compliance. Prepare dashboards and reports for leadership review and decision-making.
Stakeholder Management

Act as the primary HR point of contact for Store Managers, Regional Managers, and Corporate teams. Provide guidance and training to store leadership on HR policies and people management.
Key Skills & Competencies

Strong understanding of

retail HR operations

and labor laws Experience managing

large, frontline, multi-location workforces

Excellent employee relations and conflict management skills Proficiency in HRIS, payroll systems, and MS Excel Strong communication, stakeholder management, and problem-solving skills Ability to work in a fast-paced, high-volume retail environment
Qualifications & Experience

Bachelor's/Master's degree in Human Resources, Business Administration, or related field 6-10+ years of experience in HR operations, preferably in

Retail, FMCG, or Hospitality

Hands-on experience with statutory compliance and payroll coordination
Job Type: Full-time

Pay: ₹45,000.00 - ₹55,000.00 per month

Work Location: In person