Manage end-to-end recruitment for sales, service, accounts, and support staff.
Coordinate with department heads to understand manpower requirements.
Conduct interviews, shortlist candidates, and finalize hiring.
Ensure timely onboarding and documentation for new joiners.
2. Training & Development
Plan and conduct regular training sessions for sales, service advisors, technicians, CRM, and delivery staff.
Organize product training in coordination with OEM (HMCL/Hero).
Develop soft skills and customer handling training modules.
Track employee performance improvements post-training.
3. Attendance & Payroll Coordination
Monitor daily attendance, late coming, leave management, and shift schedules.
Verify monthly attendance and share accurate payroll input with accounts.
Maintain employee records and statutory compliance documents.
4. Performance Management
Set KPIs/KRAs for all departments (Sales, Service, Spares, CRM).
Conduct quarterly performance evaluations and share feedback.
Implement reward & recognition programs to motivate staff.
Manage low-performance cases with proper counseling and action plans.
5. Employee Relations & Workplace Discipline
Ensure discipline, grooming standards, and showroom behaviour norms are maintained.
Address employee grievances, conflicts, and workplace issues professionally.
Promote a positive working environment and teamwork culture.
Handle warnings, memos, and disciplinary actions when required.
6. HR Compliance & Documentation
Maintain all HR files: offer letters, appointment letters, ID cards, and agreements.
Ensure compliance with labor laws, ESI, PF, gratuity, shops & establishment norms.
Conduct periodic audits of employee documents and statutory registers.
7. Organizational Development
Support management in planning manpower budgets and organizational structure.
Implement HR policies, standard procedures, and best practices.
Conduct employee engagement activities (meetings, events, celebrations).
8. Coordination With OEM (Hero / Other Brands)
Manage OEM HR audits and certification requirements.
Coordinate for DSE/DSM/Technician training programs arranged by the OEM.
Ensure showroom staff follow brand standards in customer handling and process.
9. Safety & Compliance in the Showroom
Ensure safety guidelines are followed in workshop and showroom premises.
Conduct induction on fire safety, workplace safety, and emergency procedures.
10. Exit Management
Handle resignations, full-and-final settlements, and exit interviews.
Maintain attrition records and propose retention strategies.
Job Type: Full-time
Pay: From ?25,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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