Job Description

The HR Operations Head will lead and optimize the full spectrum of Human Resources operations across multi-store retail locations. This role is responsible for driving HR excellence, ensuring regulatory compliance, developing performance-driven HR processes, and building a people-centric culture to support rapid expansion and organizational growth.

Key Responsibilities

Lead and manage end-to-end HR operational activities across retail outlets, warehouses, and corporate offices. Oversee Talent Acquisition operations, onboarding, deployment, and manpower planning for store and support functions. Build scalable HR processes, SOPs, and HRIS systems to support high-volume recruitment and fast retail expansion. Drive employee relations, grievance resolution, and engagement initiatives to strengthen employee satisfaction and retention. Ensure compliance with labor laws, statutory regulations, and internal governance standards. Lead payroll administration, attendance management and end-to-end employee lifecycle activities. Plan and monitor HR budgets including manpower costs, compensation structures, and benefits programs. Provide leadership to HR teams across regions; mentor, develop and evaluate HR staff performance. Collaborate closely with business leaders to understand workforce needs and support business strategy. Lead HR analytics and reporting for decision-making on attrition, productivity, and staffing trends. Implement digital HR initiatives for automation and operational efficiency.

Required Qualifications & Skills

Master's / MBA in Human Resources or equivalent specialization. 8-10+ years of HR experience. Strong expertise in multi-location HR operations, payroll management, and labor law compliance. Hands-on knowledge of HRMS/HRIS, payroll systems, and workforce scheduling tools. Proven track record in high-volume recruitment and employee engagement. Excellent leadership, analytical and decision-making abilities. Strong communication and stakeholder management skills.
Job Types: Full-time, Permanent

Pay: ?35,000.00 - ?50,000.00 per month

Benefits:

Provident Fund
Work Location: In person