The Executive - HR Operations supports seamless and compliant execution of all backend HR processes across the employee lifecycle. This role is responsible for maintaining accurate employee records, ensuring timely HR documentation, supporting HR systems and audits, and serving as a process custodian for HR compliance and efficiency.
Purpose Statement:
To ensure smooth execution of core HR operations through accurate data management, timely process execution, and adherence to compliance standards, thereby enabling a high-trust and efficient employee experience.
2. Key Responsibilities
A. Employee Lifecycle Management
Process and maintain documentation related to onboarding, transfers, exits, and confirmations.
Ensure timely issuance of letters - offer, confirmation, increment, experience, etc.
Maintain and update employee records in HRMS / ERP systems and physical files.
B. HR Systems and Data Management
Manage and update HR databases (HRMS, spreadsheets, trackers) with accuracy.
Generate reports and dashboards for attrition, headcount, leaves, and other key metrics.
Support HR digitization initiatives and employee self-service systems.
C. Payroll Inputs & Statutory Support
Coordinate with payroll and finance teams for monthly inputs (attendance, variable pay, deductions, etc.).
Maintain records for statutory compliance (PF, ESI, gratuity, etc.) in coordination with vendors.
Support HR audits, documentation checks, and labor compliance filings.
D. Process Improvement & Documentation
Suggest and implement improvements in HR operations processes for efficiency.
Maintain SOPs, HR policies repository, and compliance calendars.
Track SLA adherence for operational processes and ensure timely closures.
E. Employee Query Support
Act as the first line of support for employees on operational HR queries (leave, pay slips, benefits, etc.).
Escalate unresolved issues to Lead - HR Operations or relevant teams as needed.
Ensure high levels of service orientation and data confidentiality.
JOB REQUIREMENTS
Candidate Profile
Education
Bachelor's Degree in Commerce, Business Administration, or related field.
Preferred: MBA/PGDM in HR or Diploma in HR Operations / Industrial Relations.
Experience
4-8 years of experience in HR operations or generalist roles, preferably in the IT/tech industry.
Experience with HRMS/ERP platforms and familiarity with statutory labor laws is preferred.
4. Key Competencies & Attributes
Behavioral Competencies
Functional Competencies
Process orientation
HRMS & data entry accuracy
Detail-oriented
HR documentation & filing
Confidentiality & integrity
Payroll input coordination
Service mindset
Compliance tracking
Time management
MIS & dashboard reporting
5. What Good Looks Like - Success Profile of the Incumbent
Accuracy First:
Ensures all HR data and documents are updated and error-free.
Reliable Executor:
Delivers consistent results with minimal supervision.
Digitally Enabled:
Comfortable working on HR systems and digital tools.
Trustworthy & Ethical:
Maintains employee confidentiality and compliance integrity.
Team Contributor:
Collaborates effectively with other HR sub-functions and business teams.
6. Key Interfaces
Internal Stakeholders
External Stakeholders
Lead - HR Operations
Compliance consultants
Payroll & Finance Teams
HRMS software vendors
IT & Admin Teams
Statutory auditors (as required)
Employees at all levels
Background verification agencies
7. Impact on the Business
Operational Continuity:
Ensures day-to-day HR transactions run smoothly.
Compliance & Audit Readiness:
Reduces business risk through accurate records and timely filings.
Employee Trust:
Supports a transparent, timely, and responsive HR service experience.
Process Efficiency:
Enhances backend operations through automation and standardization.
8. Equal Opportunity Statement
Cozentus is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all employees feel respected and empowered to grow.#
SKILLS
PAYROLL
HRIS
COMPENSATION AND BENEFITS
HRIS MANAGEMENT
ONBOARDING AND OFFBOARDING
HR ANALYTICS
HR COMPLIANCE#
JOB ID
3064309#
EXPERIENCE
3 ~ 6 years#
QUALIFICATION
Bachelor Degree (Hon)
INDIA
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