Job Description

Role Overview

Respond to employee inquiries via email, chat, calls. Resolve employee issues in a timely and efficient manner. Maintain accurate and detailed records of employee interactions. Follow company policies and procedures while handling employee queries. Collaborate with other team members to improve customer service processes. Provide consistent and reliable information to employees. Identify and escalate complex issues to the appropriate department. To perform HR/related activities on various systems (Successfactors, SAP etc.), primarily pertaining to the employee life cycle (from Hire to Retire) To process the various HR transactions as per the laid guidelines/SOP To manage the HR tickets in ESC tool To perform tasks within the turnaround time and be able to multitask on a day-to-day basis

Skills

Customer Service Written Communication Time Management Problem Solving Attention to Detail Email Management Chat Support

Qualifications

High school diploma or equivalent; a bachelor's degree is a plus. Strong written communication skills. Attention to detail and accuracy.

Working Hours

Supporting US time zone Hybrid work model

Preferences

* Previous experience in customer service or a related field.