Job Description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "HR Operations & Admin Sr. Representative" to join our team in "Gurugram - India".

Responsibilities

Respond to customer inquiries via email, chat, calls. Resolve customer issues in a timely and efficient manner. Maintain accurate and detailed records of customer interactions. Follow company policies and procedures while handling customer queries. Collaborate with other team members to improve customer service processes. Provide consistent and reliable information to customers. Identify and escalate complex issues to the appropriate department.

Qualifications

High school diploma or equivalent; a bachelor's degree is a plus. Previous experience in customer service or a related field. Strong written communication skills. Attention to detail and accuracy.

Skills

Customer Service Written Communication Time Management Problem Solving Attention to Detail Email Management * Chat Support