Job Description

Key Responsibilities

Manage the delivery of HR operational processes across the employee lifecycle (e.g., onboarding, offboarding, data updates) in alignment with global policies and local compliance requirements. Oversee a team of HR coordinators or specialists, ensuring clarity in work allocation, productivity, and development. Monitor KPIs and SLAs to maintain service quality, and take timely action where improvements are needed. Act as an escalation point for process or service-related issues, resolving them within defined guidelines and timelines. Ensure data integrity and system accuracy, particularly within tools such as Workday and case management systems. Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements. Support readiness for internal and external audits by ensuring documentation and process adherence. Help create a positive and engaging team environment by providing guidance, feedback, and mentorship.
What You'll Bring

Bachelor's degree in Human Resources, Business, or a related field. 7-10 years of experience in HR operations or shared services, including 2-3 years in a team leadership role. Strong understanding of HR administration, processes, and compliance. Experience working in a global environment, including supporting multiple regions and managing diverse global stakeholders. Familiarity with HR systems such as Workday and case management tools. Excellent attention to detail, organizational skills, and problem-solving capabilities. Experience working in a matrixed environment is a plus. Ability to work effectively across time zones and cultures with a collaborative mindset. Flexibility in work hours to support a global team and diverse stakeholders.
Job Type: Full-time

Pay: ₹28,500.00 - ₹32,500.00 per month

Education:

Doctorate (Required)
Work Location: In person