Job Description

Position : Human Resources Manager
Job Location: Mumbai, Work from Office
About Care24:
Care24 is a leading in-home healthcare patient-care service provider serving ~900 patients/day
in Mumbai and Delhi. We offer medical care at home, workplace, or travel including
consultations, nursing, attendant care, InfantCare, Physiotherapy, diagnostic lab, equipment,
and pharmacy through its 1500+ specially trained medical and paramedic professionals.
Care24 has aggressive plans to grow PAN India and grow 4-6X in the coming 2 years.
(www.care24.co.in)
Position Overview:
HR Manager, who reports and directly works with the founder and manages end to end
employee life cycle, prioritizing recruitments based on business requirements, defining the
company’s vision, and working closely with the inter departments to deliver required support
inline with organization’s core values and ethics.

Key Responsibilities:
Employee Onboarding and Offboarding:

• Design and implement overall recruiting strategy.
• Work with the Business Line or Functions to meet their strategic resourcing/recruitment

needs.

• Assisting in building strong talent pipelines & forecast requirements.
• End to End employee life-cycle management.
• Handling employee complaints, managing grievances and facilitating counselling in

conjunction with other employees and management.

• Investigating and resolving complex or critical employee relations issues in a timely

and effective manner.

Comp & Ben+ HR Compliances:

• Analyze and modify compensation and benefits offerings to establish competitive

advantage in tax consulting space.

• Conduct salary market research to define benchmarks.
• Payroll coordination & Employee Benefits.
• Handling Statutory and labor compliances for all employees.
• Comply and forefront ISO Audits

Performance Management:

• Support the implementation of performance management, processes, and tools.
• Proposing new HR initiatives to recognize and motivate the employees.
• Coordinate work closely with appropriate stakeholders to drive PMS.
• Handle employee relations and performance management issues, applying appropriate

policies and guidelines and escalating cases when necessary.
Learning and Development:

• Collaborate with L&D vendors to support business using training needs analysis to

identify and provide training solutions to employees.

• Seek and gather information from management, employees and other departments

regarding the effectiveness of completed training courses and constantly seek to
improve.

Business Partner Support:

• Serve as a link between Partnership and employees by handling work-related issues.
• Uphold the highest ethical standard and provide advice to the businesses you support

to ensure they are compliant when dealing with people related matters aligned with our
culture.

• Using experience, skills and knowledge of the HR industry to make an impact in key

areas such as change management, organizational design, employee engagement and
talent management.

• Conduct regular career development interviews with identified employees and

complete recording feedback after each meeting advise Stakeholders on policies,
procedures and recommend changes if needed.

Admin and Facility Management:

• Closely monitor payroll and ensure no discrepancies in the system.
• Plan and coordinate administrative procedures and systems and devise ways to

streamline processes.

• Monitor inventory of office supplies and the purchasing of new material with attention

to budgetary constraints.

• Ensure operations adhere to policies and regulations.
• Keep abreast with all organizational changes and business developments.
• Making Visa arrangement for Foreign Delegates.
• Manage dispute resolutions involving contractors, management, employees or

government agencies, etc.
Education and Experience:
Selection based on expertise and depth of HR functions preferably startups which catering to
target centric hyper-growth organizations. However prior experience of 5 to 8 years in handling
Human Resource Management.
Prefference: Startup experience would be preffered.