Job Description

Job Title

HR & Customer Relations Executive - Gulf Traders tiles and granites

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About Company

Gulf Traders Nilamel ??? ???????? ??????? Tiles, Sanitaryware, Plumbing, Electrical & Building Materials showroom ???.

Team-?? strength ?????????, showroom-?? customer experience better ????????, HR & Customer Relations ???????? ????????? dedicated person-?? ????? ????????.

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Key Responsibilities (???????)

HR - Recruitment & Hiring

????? ?????????????? (Sales, Accounts, Store, Delivery, Helpers etc.)
Job description ???????????
Job posting (Indeed, WhatsApp, Social Media)
CV / Resume shortlisting
Phone screening & first-level interview
Final interview co-ordination (Management-??????)
Selection, offer communication, joining date follow-up
HR - Onboarding, Attendance & HR Systems

New joiners-????
Joining form, KYC, document collection
Appointment letter ???????????
Induction: company rules, timing, leave policy, discipline etc. explain ???????
Daily attendance & leave register update ???????
Late coming / absentee report management-?? ?????
Staff file & HR records properly maintain ???????
HR - Employee Relations & Culture

Staff-???? basic issues / complaints first level-? ??????,
proper ??? management-?? report ???????

Positive work culture ???????? ????? engagement activities
(birthday wishes, festival wishes, team meetings etc.) co-ordinate ???????

Staff discipline, grooming, behaviour showroom standard-??? ?????????????
gentle reminders & follow-up ?????

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Customer Relations - Frontline Support

Showroom-?? walk-in customers-?? warm ??? receive ???????*

??????????? sales team-?????? proper handover ???????
Phone / WhatsApp enquiries-???? polite, quick response ?????
Product availability, basic details, location, timing etc. explain ???????
Customer Relations - After Sales & Feedback

Purchase ??????? main customers-??
Follow-up call / WhatsApp: "delivery ok ???, fitting ok ???"?????????? check ???????
Customer complaints / issues ??????:
First level-? calmly ????????
Issue note ?????? related department / management-?????? escalate ???????
Resolve ?????? ???? customer-?? ??????? update ???????
Google Review / Feedback collect ??????? simple system maintain ???????
Regular customers / contractors / architects-????
relationship maintain ??????? occasional follow-up & wishes (festivals, opening etc.)

Customer Experience - Showroom Feel & Coordination

Reception / front area neat & customer-friendly ??? ????? ????????????
Token / waiting customers-?? care ??????? (water, seating, basic courtesy)
Sales team busy ???????, customer waiting ??? etc. ????? observe ??????
smooth co-ordination ???????

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Qualification & Skills (?????? & ???????)

BBA / B.Com / BA ?????????? ??????? degree
MBA / PG in HR???????? plus point
1-3 years experiencein HR / Admin / Customer Service
(Retail / showroom / building materials sector-? experience ?????????? advantage)

Malayalam fluent, basic-good English communication
People handling skill, listening skill, conflict calm ??? handle ??????????? ?????
Soft-spoken, polite, smiling personality - customer-facing role ???????
Basic computer knowledge: MS Excel, Word, Email, WhatsApp, Google Forms etc.
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Job Type: Full-time

Pay: From ?20,000.00 per month

Work Location: In person