Job Description

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Talent Acquisition & Hiring

Manage end-to-end recruitment for inbound customer support roles (CSA, Sr. CSA, Team Leaders, QA, Trainers, etc.). Coordinate sourcing, screening, interviewing, assessments, offer roll-out, and onboarding. Maintain hiring SLAs to meet process ramp-up requirements and attrition backfills.
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Employee Onboarding & Induction

Conduct HR induction, documentation, background verification, and policy briefing. Ensure smooth joining formalities and handover to training/operations.
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Employee Engagement & Retention

Plan employee engagement activities, R&R programs, and motivational initiatives for support staff. Identify attrition trends and implement retention strategies to reduce employee turnover. Conduct skip-level meetings, grievance handling, and exit interviews.
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Performance Management

Drive the performance appraisal cycle for support teams and leadership roles. Work closely with operations for PIP (Performance Improvement Plans) and career development programs.
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Payroll, Compliance & HR Operations

Manage attendance, leaves, shifts, and payroll coordination. Ensure statutory compliance (PF, ESIC, Gratuity, Shops & Establishments Act, etc.). Maintain HRMS records, employee files, and HR audit documentation.
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Policy Implementation & Discipline

Implement HR policies, code of conduct, and disciplinary procedures. Resolve employee disputes, grievances, and escalate issues when necessary.
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Training & Development Coordination

Work with L&D / Training teams to identify skill gaps and execute training calendars. Support soft skills, communication, and leadership development programs.
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Stakeholder Collaboration

Work closely with Operations, WFM, Quality, and Training teams to support manpower planning and employee well-being. Serve as HR business partner for inbound customer support vertical.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Education:

Master's (Preferred)
Experience:

HRBP: 2 years (Required)
Work Location: In person