Job Description

Position:

HR Manager - BPO & ITES Division

Location:

Bhubaneswar, Odisha

Reporting to:

Director / VP Operations

CTC:

?6 - ?12 LPA (Negotiable based on network & capability)

Joining:

Immediate preferred

Key Responsibilities

:

1) BPO Setup & Launch

Help in setting up IT infra, workstations, dialer systems, SOPs, and recruitment process Structure departments: Voice, Non-Voice, Tech Support, Backend, Quality, and Training

2) Project Sourcing & Alliances

Use personal contacts and industry experience to bring: Voice/non-voice BPO processes Domestic and international campaigns Tie-ups with process brokers/aggregators Shortlist and negotiate with process vendors

3) Recruitment & HR Operations

Source, screen, and onboard suitable candidates: Telecallers, BDEs, agents Drive employee retention, training, and performance monitoring Create HR policies for shift work, incentives, compliance, etc.

4) Business Operations Support

Coordinate with Directors for business scaling Implement KPIs, MIS reporting, appraisal systems
?

Candidate Profile:

Min. 7-10 years of experience in BPO/ITES HR or Operations Proven network for getting

domestic/international processes

Experience in setting up new delivery centers is a strong plus Language skills: English + Hindi/Odia preferred Preferably worked in companies like

Tech Mahindra, Genpact, Fusion BPO, Karvy, First Source

, or local BPOs
Job Type: Full-time

Pay: ?600,000.00 - ?1,200,000.00 per year

Benefits:

Health insurance Internet reimbursement Life insurance Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person