Job Description

No Relocation Assistance Offered
# 146595 - Mumbai, Maharashtra, India

About Colgate-Palmolive

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be!

Our conscientious household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand brings a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has weighed into our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

The Experience

In today's multifaceted technology environment, it is an exciting time to be a part of the HR Technology & Systems team at Colgate. Our team is dedicated to driving digital growth for Colgate Palmolive in this ever-changing landscape.

As part of the CBS Learning Systems Team, this position is responsible for updating and maintaining all learning objects and courses within the Learning Management System. The role will also act as the first point of contact for all Learning System related queries.

Main Responsibilities:

• Oversee and manage the training deployment process (eg: new course launch)
• Responsible for creation of Courses, Curricula, Programs, Assignment Profiles, Classes, Track Registration, Capture Record Learning & Closing Classes in LMS.
• Maintain and update and improve existing attributes in the LMS.
• Research and resolve technical issues in the Learning applications (eg. LMS/Degreed/EdApp)
• Raise configuration level issues with the IT team and get the resolution implemented.
• Maintain updated portfolio database and training records (eg: make sure all the LMS records such as items and curricula are correct)
• Responsible for ensuring all learner data and information in the LMS meets regulatory requirements, good documentation practices, and is stored in a manner that can be retrieved quickly and efficiently when needed during daily operations.
• Conduct progress reports by tracking and communicating both attendance and performance concerns
• Serve as an escalation contact for support issues for the HR team
• Create, manage, and enforce LMS standards, policies, and procedures.
• Serves as a consultant in LMS products, functionality development methodology and application (eg: validation).
• Perform risk analysis on LMS enhancements post releases
• Provide process solution using available features of Learning system
• Guide business on best use of LMS based on requirements.
• Create new solutions, leveraging and, where needed, adapting existing methods and procedures
• Conduct enhancement workshops with stakeholder
• Design measurement and reporting of impact for allocated programs and gather feedback to continuously improve and innovate ensuring alignment with business outcomes
• Partner with the wider L&D team and appropriate business areas to develop fit-for-purpose learning and development solutions and continuously improve and innovate
• Remain up to date with core learning models, frameworks, technologies and platforms and leverage effectively across deliverables
• E-learning Responsibilities

• Loading content - receive SCORM zip files and load into content management system, versioning, modify item and content object attributes in LMS Staging, Push to Production
• Testing in Desktop (Chrome Browser) & Mobile (Android and iOS)
• Colgate Standards and Functionality QA testing and communication of errors to supplier and project teams who designed / developed content. If errors are found, communicate errors to supplier and project teams who designed/developed content.
• Ability to assign digital assets in development to participants in Online Reviews and/or Real World Test.
• Ability to troubleshoot why a course is not working for employees if the current FAQs do not support the fix

• Ability to test digital assets for new Colgate equipment/software requirements eg. browser upgrades, etc.,
• Work with GIT and HR Solutions to evaluate and test new functionality in Learning Systems

Education/ Experience Requirements

Minimum Education/Experience:

• Up to 3 years of HR/Learning/LMS experience
• 1-2 years of recent experience working as an LMS administrator
• Bachelor/Masters in Computers
• English: fluent (speaking, reading, writing)

Areas of Skills

• Excellent knowledge of the SuccessFactors Learning Management System tool and effective problem solving skills
• Technical expertise in how courses are built, browser settings, computer specs, mobile specs, etc.
• Ability to follow checklist and document findings.
• Technical expertise using Fiddler software to confirm the calls are successful to LMS
• Knowledge of operations management and process improvement approaches, concepts and tools
• Demonstrated capability to manage multiple projects in a fast paced, deadline driven environment with frequent interruptions and shifting priorities in support of changing organization objectives
• Organizes work efforts by prioritizing tasks, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery.
• Excellent customer service and support oriented-approaches to interaction

Leadership Competencies

• Effective execution, balances speed with quality in achieving goals

• Anticipates and removes potential roadblocks and develops contingency plans when needed
• Manages expectations of others and set actionable plans to support successful achievement
• Monitors progress and adapts plans according to changes in circumstances
• Works effectively with people in other departments, functions and regions
• Collects information from different sources to identify patterns, trends and solutions
• Adopts a flexible approach to problem-solving that leads to effective solutions
• Takes quick action to resolve customer issues
• Shows ability to proactively communicate clearly, simply and effectively
• Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms

Functional Competencies

• Certification as an administrator of a Learning Management System or demonstrated equivalent experience and expertise is required
• Excellent customer service and support oriented-approaches to interaction
• Self-directed with a proven history of delivering on time
• Extremely detail oriented and accurate
• Proficiency and experience in managing data and reporting capabilities required
• Strong analytical and problem solving capability, with an orientation towards continuous process improvement
• Use systems and applications effectively to make fact-based decisions and deliver and improve HR services

Required Qualifications:

• Hands on experience of minimum 2 year in SuccessFactors LMS system
• Strong oral & written communication skills
• Bachelor/ Master in Computers
• Ability to identify, analyze, and resolve problems logically
• Ability to troubleshoot and identify root cause
• Should be flexible and adaptable to new technologies

Preferred Qualification:

• Experience of working with SuccessFactors LMS
• Good SAP technical architecture knowledge
• Knowledge on SAP Cloud Platform, Degreed, MTM & SFDC
• Knowledge on Google tools (sheets, slides, doc)
• Hands on experience in Javascript

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

For more information about Colgate's global business, visit the Company's web site at . To learn more about Colgate Bright Smiles, Bright Futures oral health education program, please visit . To learn more about Hill's and the Hill's Food, Shelter & Love program please visit . To learn more about Tom's of Maine please visit .

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.