Job Description

Department:

Human Resources / Training & Development

Location:

Chromepet

Experience:

2-5 years

Job Summary:

The HR - Service Trainer Female is responsible for designing, delivering and evaluating training programs that enhance service quality, employee performance and customer experience. The role focuses on onboarding, soft skills, service standards and continuous employee development.

Key Responsibilities:

Conduct induction and onboarding training for new hires Design and deliver service excellence, customer handling and soft skills training Assess training needs in coordination with HR and department heads Develop training materials, presentations, SOPs and service manuals Conduct role-plays, mock sessions and performance evaluations Monitor post-training performance and provide feedback for improvement Coordinate with HR for training calendars and attendance tracking Support employee engagement and behavioral development initiatives Maintain training records, reports and compliance documentation

Skills & Competencies:

Strong presentation, communication and facilitation skills Ability to engage diverse groups and conduct interactive sessions Coaching and mentoring skills Proficiency in MS Office / Google Workspace and training tools

Qualification:

Bachelor's degree in HR, Business Administration or related field Certification in Training & Development or Soft Skills (preferred)
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Leave encashment Paid sick time Provident Fund
Application Question(s):

How many years of experience do you have in training or service training? Have you conducted onboarding and induction training? If yes, for how many batches? What types of service or soft skills training programs have you delivered? How do you assess training needs for service employees? How do you provide feedback to employees after training?
Work Location: In person